Job Opportunities API

We are currently supporting our client in Malta in their search for a Sales and Customer Executive to join their growing team. This role involves providing front-line support to clients, handling policy servicing, and contributing to a high-quality customer experience across all communication channels. Key Responsibilities: Assist and support walk-in clients and intermediaries by: • Updating and amending client records • Responding to product-related queries and providing relevant information • Promoting and explaining new products • Preparing and issuing quotations, and completing sales paperwork when applicable Process and administer a range of customer policy actions including: • Surrenders, maturities, and death benefit payments • Revised maturity value estimates, top-ups, fund switches, premium payments, and valuations for Unit Linked policies • Respond to customer enquiries via phone and email, ensuring timely and accurate support • Handle and resolve client complaints in line with internal protocols, escalating when necessary • Update customer and policy records and issue related documentation • Where authorized, exercise discretion to offer redress in situations that may affect customer relationships Requirements: • Strong proficiency in Microsoft Office applications • Excellent verbal and written communication skills • Strong negotiation and analytical skills • Ability to work both independently and collaboratively within a team • Preference will be given to candidates who hold or are working toward a CII qualification (minimum Dip CII) Languages: • Maltese: Excellent • English: Excellent • Spanish: Considered an asset Benefits: • Flexible working hours • On-site gym • Birthday leave • Health and life insurance • Canteen and transport allowance • Extended maternity and paternity leave • Special benefits for returning mothers • Children sick leave • Pension plan incentive (after 2 years) • Active ageing incentive • Study/exam leave • Sports and cultural leave • Sponsorship for further training • On-site canteen facility If you are a motivated individual with a passion for customer service and a desire to grow within a dynamic and supportive environment, we encourage you to apply today. This is a great opportunity to build your career while making a meaningful impact on customer experience. We look forward to hearing from you!