Job Opportunities API

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our 'power of we' culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? • We offer excellent benefits and perks including one free meal per shift and free theme park access. • We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. • We embrace diversity at our core and offer the opportunity for all team members to reach their potential. • We invest in training and development opportunities for all team members. • We promote social responsibility by being a good neighbor in the community. • We care for you, just as we care for others. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. Oversees the friendly, professional, and efficient registration and account settlement of hotel guests commensurate with the demands of a world-class resort by providing support to the Front Desk Agents & Management. Serves as a liaison between the Front Office Agents, and Front Office Management, Housekeeping, and Engineering. Qualifications: • Minimum of one year of experience in hospitality or relevant industry required. • Previous experience with guest services preferred. • Intermediate computer skills and ability to learn Property Management Systems required. • Familiarity with Opera and HOTSOS is preferred. • Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests. • Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled. • Position requires prolonged periods of sitting or standing while using hands, fingers, vision, and hearing to successfully operate computer and phone systems as needed. Essential Functions and Responsibilities: • Oversees the friendly, professional, and efficient registration and check-out of hotel guests, including assisting the Front Desk during peak periods • Assists Front Desk Agents in satisfying guest requests and resolving guest complaints • Trained and skilled to perform all Front Desk, Reservations, and Star Service functions as needed based on operational demands • Prints occupancy, arrivals departures, and back-up reports on a timely basis • Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided • Block relocated guests who will be returning to the hotel • Communicates all special requests to Housekeeping • Coordinates with Room Service to ensure accurate and timely amenity deliveries • Monitors and ensures completion of all room changes • Check for duplicate reservations on a daily basis • Monitors clearing of all due-outs, Express Checkouts, no-show's, Pre-Registered guests • Process applicable charges for late check-outs (12pm) • Checks the status of all Out-of-Order rooms on a daily basis • Monitors availability of showrooms for the Sales & Conference Management departments • Reviews group resumes to verify group billing procedures, VIP's and special requests • Responsible for conducting daily line-ups • Monitor arrivals to ensure that rooms are ready by check in time • Clear departures by working closely with Housekeeping Department • Ensure all guest departure calls are done a daily basis • Accurately report guest needs and problem resolution • May interact with customers in person, as well as other departments. • Must be able to handle multiple tasks at once with attention to detail • Ability to work independently • Excellent people skills. • Assist with the preparation of ‘remote' and ‘reserved' registration and check-out of groups • Prints group no-show, in-house, and arrivals report on a daily basis • Answers telephone expediently and addresses complaints, problems, special requests and non-related desk questions, making sure to log phone complaints and requests • Familiarity with daily hotel occupancy reports, status of available rooms, etc. • Monitor room category and bedding availability, up to three days in advance, in order to prevent overbooking • Monitors rollaway, microwave and other amenity requests up to seven days in advance in order to ensure availability, and accurate billing was completed • Monitor all Master accounts to ensure that they are checked-in and extended as required • Ensures adherence to all Loews Hotels Star Service standards • Other duties may be assigned as business demands Supportive Functions and Responsibilities: • Maintains clean and excellent condition of Rooms Control & Back Office area and equipment • Maintains proper stock of all supplies in Back Office Area • Executes emergency procedures in accordance with hotel standards • Notifies appropriate individuals and departments of any problems or unusual matters of significance • Attends all appropriate hotel meetings and training sessions • Is polite, friendly, and helpful to guests, employees, and management • Promotes and applies teamwork skills at all times • Complies with all hotel standards, policies, and rules • Complies with safety regulations and procedures • Remains current on hotel information and changes