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Room Attendant

Fairmont Hotels & Resorts
CompanyFairmont Hotels & Resorts
CategoryHospitality
LocationNairobi County, Kenya
RemoteOn-site (inferred)
EmploymentNot stated
LevelEntry
SalaryKES 30k–100k
Posted8 Jul 2026
Last verified12 Aug 2026
SourceThe employer's own careers page (company_site)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
Job Overview Reporting to the Head Housekeeper, this position is responsible for maintaining cleanliness and guest comfort throughout the property. The role requires attention to detail, efficiency, and a strong service mindset. Responsibilities • Clean public areas including dusting, bathroom cleaning, washing windows, mirrors, surfaces, stain removal, carpet shampooing, and garbage removal. • Strip beds and replace with fresh linen, clean towels, and bathroom amenities. • Pick up guest laundry from room, transport to and from laundry, and ensure accurate count at all times. • Provide turn-down services. • Attend to guests promptly and accurately. • Check room inventory after guest departure and advise supervisors if anything is missing. • Ensure all room appliances function properly; report any defects to engineering immediately. • Maintain all work equipment clean, including housekeeping cleaning cloths, brushes, etc. • Respond promptly and courteously to guest requests and inquiries. • Follow company policy for lost and found items. • Report defective machinery immediately to supervisor for follow-up. • Handle cleaning designations: VIP, Make up, Early arrival. • Understand all room categories and layouts. • Adhere to health, safety, hygiene, and security regulations. • Perform any other duties as assigned. Qualifications • Diploma in Housekeeping Operations • Team-focused mindset. • Action-oriented and passionate about guests and business partners to ensure their needs are met. • Championing change – shows openness to new ideas and adapts readily to changing priorities. • Ability to work independently and as part of a team. • Cost-aware mindset. • Ability to stand and lift items for an 8-hour shift. • Minimum 1 year of work experience in the same role OR basic qualifications from a reputable organization, or previous experience of two years. Additional Information – Physical Aspects (include but are not limited to) • Frequent sitting and walking throughout shift.