Job Opportunities API

Salary: £26,000 per annum plus commission of up to 40%. Role type: Full Time Location: Remote first, in the Peterborough area. You must be willing to travel to the Peterborough office for team meetings Reports to: Customer Advocacy and Retentions Team Lead, Operations About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 7 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). And we have most recently announced the acquisition of OVO Home Services and Corgi Homeplan (subject o FCA approval). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 550+ Employees - We have over 550 passionate employees transforming the industry across the Group, one home at a time The Role Our Retentions team works hard to understand customers' reasons to leave the business - whether that’s because they think they can get a better price at Renewal by switching providers, where we haven’t quite got the service right or maybe the customer has cancelled their direct debit at the bank. The Retentions teams work on both inbound and outbound customer contacts to help support the business in retaining the customer at a point that they may be considering another option. The team provides valuable feedback to the business on customers wants and needs, and what processes, service levels or offerings we may need to improve even further! Success is defined by the speed in which the team successfully resolves our customers' reason to contact and ultimately their decision to stay! The team pride themselves on exceeding expectations, not sporadically, but for every customer, every time. Responsibilities Customer Communication :Engage with customers who are considering leaving, whether during their contract term or at the policy renewal stage, to discuss their options and address concerns. Retention Opportunities :Identify and implement opportunities from customer discussions to encourage them to stay with Hometree. Customer Journey Analysis :Investigate each customer’s journey to pinpoint and address areas of improvement. Proactive Renewal Calls :Make ou