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Where Innovation meets Excellence. Be a part of a globally renowned management consulting firm that is on the front-line of industry disruption. We are a mid-size player with an entrepreneurial spirit that works with a market-leading brand in every sector, while our parent organization Infosys is a top-5 powerhouse IT brand that is outperforming the market and experiencing rapid growth. Our consulting business is annually recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths we offer to our consultants. As we look to strengthen our team with top talent that can shape the future for our firm, we seek entrepreneurial-minded individuals that value a highly-diverse culture where differences are embraced, that want to have a voice with top management and that are rewarded for collective achievement. We are committed to fostering an inclusive work culture that inspires everyone to deliver their best! The Team Our Energy Practice helps some of the largest global firms and most recognizable brands solve their biggest challenges in today’s age of constant disruption. With diverse services spanning strategy and digital innovation, to omni-channel customer experience, supply chain optimisation, we help clients shape and achieve their growth agenda for a sustainable future. The Role As a Fuel Retail & Convenience Store Operations Transformation Lead, you will play a pivotal role in helping clients design and deliver technology-enabled transformation across fuel retail, travel centre, convenience and mobility operations. This is a consulting delivery role requiring deep store operations knowledge, strong programme leadership, product ownership capability and the ability to bridge business, technology, vendors and delivery teams. Your responsibilities will include, but are not limited to:: Shaping fuel retail and convenience store operations transformation roadmaps, from discovery and design through to delivery, deployment, hypercare and operational handover. Leading the delivery of store execution, workforce management, operational monitoring, front office, back office and related retail technology capabilities. Owning or supporting product vision, roadmap definition, backlog prioritisation, sprint planning, PI planning and delivery governance to ensure business value is realised. Managing complex delivery across client teams, technology vendors, systems integrators and offshore delivery teams, creating a clear one-team operating model. Supporting upgrades, migrations and implementations of enterprise retail platforms, including SaaS and cloud-enabled solutions. Designing and delivering integrated data, reporting, ETL, API, operational dashboard and service monitoring capabilities across retail operations. Leading requirements workshops, solution design reviews, governance forums and senior stakeholder updates. Driving delivery quality, risk management, issue resolution, service transition, training, documentation and early-life support. Identifying opportunities to reduce manual effort, improve operational control, enhance customer and colleague experience and increase scalability across multi-site retail environments. Requirements We are looking for a senior retail consulting practitioner with strong fuel retail, convenience store operations and technology transformation experience, including: Proven experience delivering complex technology transformation programmes in fuel retail, convenience retail, mobility, downstream energy, travel centre or comparable multi-site retail operations. Practical knowledge of retail store operations processes, including store execution, workforce management, task management, store communications, compliance tracking, reservations, payments, reporting and operational monitoring. Experience implementing, upgrading or migrating enterprise retail pla