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Restaurant Shift Supervisor - Kelowna Airport (Year-round) Job Details | SSP Sustainability Restaurants About About Us Operating in nearly 40 countries across the world, our purpose is to be the best part of the journey. Whether our customers are flying abroad on holiday, heading off on a business trip or commuting to work by train, we aim to offer them food and drink experiences that meet their many different tastes and needs. What You’ll Get from Us Our Commitment to learning and development is our commitment to unlocking our people’s success. We strive to provide a wide range of resources that boost our people’s skills today, and help them fulfil their potential tomorrow. No matter where you join us, you’ll have all the tools you need to take charge of your development. Surrounded by like-minded colleagues and guided by industry experts, it’s your career, your way at SSP. Restaurant Shift Supervisor - Kelowna Airport (Year-round) • $22.50 / hour - $26.50 / hour • Full Time Availability • Dental, Vision, Prescription, Medical Benefits for Full-Time Employees • Free Employee Parking SSP Canada operates several restaurants throughout Kelowna International Airport, including: White Spot, Tim Hortons, Subway, and retail stores. This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must be able to provide the necessary government-issued documentation required for airport security clearance. Documentation will be reviewed during the onboarding process in accordance with Transport Canada regulations. Further information can be found at: https://tc.canada.ca/en/programs/non-funding-programs/transportation-security-clearance-program/apply-transportation-security-clearance At SSP Canada, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles. Responsibilities as a Restaurant Shift Supervisor includes: • Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members. • Understand that our guest is our #1 priority. • Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis. • Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards. • Communicate and clarify major job duties, priorities, and expectations to team members • Provide support, direction, and encouragement in helping the team succeed in delivering business goals. • Establish and communicate performance standards and monitor team member performance through observations, discussions, etc., and document both good and unacceptable performance accordingly • Assist team members in developing the skills and abilities necessary for improved performance. • Responsibility for overseeing cash duties. Qualifications and Experience • Minimum of 12 months experience within a busy restaurant/hotel environment. • Excellent interpersonal skills and ability to interact with and motivate team members. • Ability to read, interpret, and articulate instructions using clear and direct language. • Able to work as part of a team within a fast paced food service environment. • Supervisory experience required. • Cash handling experience required. • Serving it Right certificate required. • Must have liquor serving experience and knowledge. Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright 2024 × When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. 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