Job Opportunities API

Job Title: Operations Supervisor Job Summary The Operations Supervisor is responsible for overseeing daily operations across multiple outlets, ensuring consistent service standards, operational efficiency, brand compliance, and events. This role plays a key part in new store openings, special events, and operational rollouts, working closely with operations, HR, and brand teams to support business growth and excellence. Key Responsibilities Multi-Outlet Operations • Supervise and support operations across multiple outlets to ensure smooth daily functioning • Creates SOPs and brand standards and ensure all outlets to comply • Conduct regular site visits, operational audits, and performance checks • Identify operational gaps and implement corrective actions Team Supervision & Support • Guide and support Team Leaders and Operations Lead in daily operations. • Ensure proper staffing, scheduling, and deployment across locations • Support onboarding and on-the-job training for new team members • Act as a point of escalation for operational issues New Store Openings • Support pre-opening activities including readiness checks, staffing, and training • Coordinate with cross-functional teams during store launch phases • Ensure new outlets are operationally compliant from day one • Provide post-opening support to stabilize operations Events & Special Projects • Oversee operational planning and execution for events and pop-ups • Ensure manpower, logistics, and operational requirements are met • Monitor event performance and address issues in real time • Prepare post-event reports and improvement plans Operational Excellence & Compliance • Monitor KPIs, service quality, cost control, and productivity • Ensure compliance with health, safety, and food safety regulations • Support implementation of new systems, processes, and initiatives • Assist in incident management and resolution Reporting & Coordination • Prepare regular operational reports and updates for management • Coordinate closely with HR, Finance, Supply Chain, and Brand teams • Support senior management with operational insights and recommendations Qualifications & Experience • Bachelor’s degree in Hospitality, Business Management, or a related field (preferred) • Minimum 4–6 years of operations experience in hospitality, retail, or F&B • Proven experience managing multiple outlets • Strong exposure to new store openings and events • Knowledge of operational SOPs, food safety, and health & safety standards Skills & Competencies • Strong leadership and people management skills • Excellent operational planning and execution abilities • Problem-solving and decision-making mindset • Ability to work under pressure and manage multiple priorities • Strong communication and stakeholder management skills • Flexible and willing to work across locations and schedules