Job Opportunities API

Job Description The Caffe al Teatro Manager leads front-of-house teams, drives speed and accuracy of service, and collaborates with cross-functional resort departments to deliver a seamless guest experience across the property. Key Responsibilities Operational Leadership • Oversee daily QSR operations, ensuring speed of service, order accuracy, and product quality meet brand standards • Manage opening, operating, and closing procedures to ensure operational readiness and consistency • Conduct performance coaching, evaluations, and ongoing development conversations • Foster a positive, high-energy work environment that emphasizes teamwork, efficiency, and accountability • Lead daily shift briefings to communicate priorities, promotions, and operational updates Guest Experience • Deliver a fast, friendly, and consistent guest service experience aligned with resort standards • Resolve guest concerns quickly and professionally, implementing service recovery strategies when needed • Promote property-wide offerings by maintaining knowledge of resort restaurants, events, and amenities • Maintain visible leadership presence during peak periods to engage guests and support operations Financial & Administrative Management • Manage labor deployment to meet productivity and budget targets • Monitor sales, transactions, and key performance indicators (KPIs) such as throughput, check average, and labor cost • Control inventory levels, ordering, and waste management for food, beverage, and supplies • Review daily financial reports and identify opportunities for operational improvement Qualifications Education & Experience • High school diploma or equivalent required; degree in Hospitality, Business, or related field preferred • 2 years of supervisory or management experience in quick-service, fast casual, or high-volume restaurant operations • Experience in a casino, resort, or multi-unit environment preferred Knowledge & Skills • Strong operational knowledge of high-volume QSR or fast casual environments • Proven ability to manage fast-paced service with a focus on speed and efficiency • Strong leadership, coaching, and team development skills • Financial acumen, including labor management and cost control • Excellent problem-solving, organizational, and communication skills Licenses & Certifications • Food Safety Certification (e.g., Health Card) • Alcohol Awareness certification Work Environment • Fast-paced, high-volume casino resort environment • Requires extended periods of standing and walking • Must be flexible to work nights, weekends, and holidays based on business demands Additional Information Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.