Job Opportunities API

National Runaway Safeline - Respite Crisis Services Support Specialist Respite Crisis Services Support Specialist Respite Crisis Services Support Specialist Fully Remote • Chicago Job Type Full-time, Part-time Description The Respite Crisis Services Specialist (RCSS) serves as part of the Crisis Services team, providing trauma-informed, solution-focused crisis intervention, information, referrals and other related services to runaway, homeless and at-risk youth and their families via a crisis hotline and digital communication platforms (live chat, email and forum postings). The RCSS is a variable hour position that serves as a back-up staff member when full-time permanent Crisis Services Specialists are unavailable. A range of shifts are routinely available (day, evening, overnight): shifts may open in advance or become available on short notice depending on the needs of the Crisis Services Center. Core Responsibilities • Respond to requests for Crisis Services Center coverage in a timely manner; • Respond to NRS and Comprehensive Community Based Youth Services (CCBYS) contacts; • Maintain quality documentation of all crisis communications; • Report child abuse and neglect to appropriate authorities as required by law; • Contribute to continuous quality improvement efforts. Standard Responsbilities • Passion, integrity, and commitment to the mission and values of NRS. • Ensures confidentiality of callers we serve. • Demonstrates respect and acceptance of all individuals and communities serviced by, working in partnership with, or employed by NRS including but not limited to race, gender, ethnicity, social-economic status, and LGBTQIA+ populations. • Commitment to flexibility and adaptability with the ability to effectively communicate well with diverse and evolving teams both internally and externally. • Adhere to policies and procedures as outlined in the Employee Handbook. • Participate, on camera, in regular supervision and staff meetings as required. • Attend regular training provided in house, by partners, and for personnel professional development. • Ability to attend events in various locations either via personal transportation, rental, or public transportation. • Participates in assigned special projects and responds to ad hoc requests as assigned. Requirements Required Qualifications • Knowledge and experience working in a social services environment, with a preference for experience with crisis intervention. • Have a flexible schedule with the ability to work some weekends and overnight hours • Responsive and able to assist with short-term requests for support; • Self-starter and detail-oriented; • Excellent written and verbal communication skills; • Strong interpersonal skills, including the ability to communicate with diverse teams and build strong relationships; • Creative problem-solving skills with a positive, solutions-oriented mindset; • Ability to be flexible and adaptable to the evolving needs of a dynamic team; • Experience prioritizing and managing projects from start to finish and proven track record of meeting deadlines; • Proven organizational and multi-tasking skills; • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); • Familiarity with data entry processes and ability to utilize industry-specific software; • Commitment to the mission and operating goals of the National Runaway Safeline; and • Bilingual Spanish speaking preferred, but not required. Additional Requirements • The applicant must submit to a criminal background check and a child abuse and neglect screening and maintain a clear status throughout employment. • Travel to conferences and events across the country (approximately 25% of the time). • Some evening and weekend hours will be required for engagement activities and events.