Job Opportunities API

To support the effective management of residential tenancies from offer acceptance through to tenancy termination, ensuring full compliance with lettings legislation, proactive rent and arrears management, and efficient coordination of tenancy administration, including debt recovery and customer service support to landlords and tenants. Key Responsibilities 1. Front of house Prepare and maintain property documentation, correspondence, marketing materials, and property records, ensuring accuracy and compliance with company standards. Manage property advertising across online portals and other marketing channels, keeping information current and up to date. Provide administrative support to the Sales and Lettings teams, including diary management, arranging viewings, coordinating property photography, and handling enquiries via telephone, email, and in person. Oversee general office administration, including stationery and supplies management, filing, archiving, post handling, deliveries, and courier coordination. Manage the collection, tracking, maintenance, and auditing of property keys. Act as the first point of contact for visitors, clients, and colleagues, delivering a professional and welcoming front-of-house experience. Ensure the office environment is well-presented, fully stocked, safe, and operational, carrying out regular office checks and identifying maintenance or health and safety issues. Report and coordinate maintenance requirements with Fisco and external contractors, maintaining accurate facilities and maintenance records. Support the smooth day-to-day running of the office through proactive administrative, operational, and facilities management support. Assist with ad hoc projects and additional administrative duties as required.    2. Offer Progression & Tenancy Setup Support the team in progressing tenancies from offer acceptance to move-in Issue Tenancy Agreements and supporting documents Coordinate referencing and Right to Rent checks Booking of compliance certificates AML searches Booking of third-party services and checking completion of deal Registering deposits 3. Compliance Coordination Ensure all properties are legally compliant prior to tenancy start: EPC Gas Safety Certificate (CP12) EICR Deposit Prescribed Information Arrange and track ongoing compliance certifications Maintain accurate compliance records and flag upcoming expiries 4. Move-In Support Coordinate check-ins and inventory reports Ensure all documentation is signed and completed Facilitate key handover process Set up rent payments and tenant accounts Notify utilities and local authorities where applicable   5. Rent Arrears Management Monitor rent payments and maintain accurate rent records for non-managed tenancies Identify late or missed payments promptly and follow internal rent arrears process Support financial reporting to landlords Follow structured arrears process: Day 1 reminders (email/SMS) Early intervention calls and follow-ups – follow Radar process Support negotiation of repayment plans Issue arrears correspondence and notices as required Escalate serious arrears cases to manager: Assist with Section 8 notice preparation Maintain detailed arrears tracking on Radar 6. Rent Reviews & Section 13 Notices Support rent review process in line with market conditions Liaise with lettings managers and landlords regarding rent increases Assist in negotiating revised rent with tenants Prepare and issue Section 13 Notices (Form 4) where required Track responses and tribunal referral outcomes if applicable   7. Ongoing Tenancy Support Act as a key contact for tenant and landlord queries Ensure continued legal compliance throughout the tenancy   8. Renewals Assist with tenancy renewal process for NHA and company lets Prepare renewal documentation   9. Notice & Tenancy Termination