Job Opportunities API

The role The Lettings Administration Coordinator will provide administrative support across the lettings division and Residential Investment team, ensuring tenancy administration, compliance processes, rent reviews, and investment support activities are delivered efficiently and professionally. A significant focus of the role will be managing Section 13 rent reviews under the Renters' Rights Act, including landlord liaison, notice administration, progression tracking, and fee recovery. In addition, the role will support the Residential Investment team with a range of administrative and personal assistant responsibilities, helping to ensure the effective management of business priorities and day-to-day operations. Responsibilities Section 13 Rent Reviews Manage the administration of Section 13 rent reviews and notices across the business. Review tenancy data to identify rent review opportunities. Liaise with landlords regarding proposed rent increases. Prepare and issue Section 13 notices in line with legislative requirements. Monitor and track the progress of notices through to completion. Raise and manage associated administration charges. Maintain accurate records and reporting of rent review activity. Support the ongoing management of annual rent review programmes across all offices. Tenancy Administration Manage renewals for tenancies not covered by the Renters' Rights Act. Administer changes of sharer and associated documentation. Support tenancy progression during busy periods, annual leave, and periods of absence. Assist with tenancy administration throughout the tenancy lifecycle. Provide support to negotiators, branch teams, landlords, and tenants as required. Rent Arrears and Compliance Monitor rent arrears and support branch teams with arrears management processes. Ensure compliance with rent guarantee policy requirements. Maintain accurate records relating to arrears cases and compliance obligations. Support offices in meeting all regulatory and compliance requirements. End of Tenancy Administration Coordinate end-of-tenancy administration processes. Provide support with deposit management and dispute resolution. Liaise with landlords, tenants, contractors, and relevant third parties. Ensure tenancy closures are completed accurately and within agreed timescales. Residential Investment Team Support Provide administrative support to the Residential Investment team. Assist with the coordination and administration of residential investment opportunities and client activity. Prepare correspondence, reports, presentations, and supporting documentation. Maintain accurate records, databases, and filing systems. Support project coordination and follow up on actions arising from meetings and client discussions. Personal Assistant Support Manage diaries and schedule meetings on behalf of senior stakeholders. Coordinate domestic and international travel arrangements, including transport, accommodation, and itineraries. Draft emails, letters, and business correspondence. Prepare meeting agendas and supporting documentation. Organise and maintain calendars, ensuring priorities and deadlines are effectively managed. Support with confidential administrative tasks and ad hoc business projects as required.