Job Opportunities API

Renewals Administrator Location: Sheffield Contract: Permanent The Opportunity We are supporting a well-established, growing technology services business as they look to appoint a Renewals Administrator to join their commercial support team. This is an excellent opportunity for someone who enjoys working in a fast-paced, customer-focused environment and has strong administration and organisational skills. The role is focused on managing customer renewals, supporting recurring revenue and working closely with internal teams to ensure a smooth customer experience. You'll be responsible for coordinating renewal activity, preparing quotations, maintaining accurate records and ensuring contracts are renewed on time. Key Responsibilities • Manage and track customer contract and service renewals. • Prepare accurate renewal quotations and obtain pricing where required. • Liaise with customers regarding upcoming renewals and related queries. • Work closely with Account Managers and internal teams to progress renewal opportunities. • Maintain accurate CRM records and renewal documentation. • Follow up outstanding quotations and customer responses. • Support the processing of renewal orders and associated administration. • Monitor upcoming deadlines and provide regular renewal updates. • Escalate potential retention risks or issues where appropriate. • Provide wider sales support cover during busy periods or annual leave. About You You'll ideally have: • Previous experience in an administration, sales support or customer service role. • Excellent organisation and attention to detail. • Strong communication skills with both customers and colleagues. • The ability to manage multiple priorities and deadlines. • Good IT and CRM/system skills. • A proactive approach and strong commercial awareness. • Confidence working across different departments to achieve deadlines. What's on Offer • Competitive salary • Generous holiday allowance • Company pension contribution • Health and wellbeing benefits • Employee Assistance Programme • Life assurance • Employee discount platform • Cycle to Work scheme • Birthday day off • Regular team incentives • Volunteering day • Career development within a growing business If you're an organised administrator who enjoys working in a commercially focused environment and wants to join a supportive, growing organisation, we'd love to hear from you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.