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Remote Freelance Travel Consultant | Customer Support & Travel Services | Dreamport - DYNINNO Dyninno.com Let’s stay in touch Remote Freelance Travel Consultant | Customer Support & Travel Services | Dreamport ETHIOPIA (GLOBAL) | TREVOLUTION | CONTRACT JOB Dreamport is a global travel platform that enables individuals in Ethiopia to engage in customer support and travel-related services while working remotely. This opportunity is especially relevant for candidates searching for remote call center roles, English-speaking customer support positions, or remote freelance opportunities with international clients. You will communicate with customers from different countries, assist them with travel planning, and support the booking process using modern booking systems. Daily engagement and schedule The format is similar to a remote call center or BPO environment, but this is an independent freelance engagement — not employment: • Fully remote freelance format • Flexible schedule based on peak activity during international (US and global) business hours (flexible availability based on peak demand during international hours) • Combination of chat and voice-based communication • This freelance format is suitable for individuals with backgrounds in call centers, sales , customer support, or online service roles. Scope of Services • Handle inbound customer inquiries related to flights and travel services • Communicate clearly in English with international customers • Understand customer needs and recommend suitable travel options • Use booking systems to search and confirm travel services • Provide consistent and high-quality customer support • Follow up with customers and maintain relationships • Ensure accuracy in bookings and communication Training and onboarding • Initial onboarding period: approximately 2 weeks • Includes training on systems, workflows, and communication approach • Practice scenarios and guided sessions • Ongoing support and access to learning materials • No prior experience in the travel industry is required. Experience in call center or customer support is considered an advantage. Earnings structure and progression • Compensation is performance-based and depends on activity level and results. • Stage 1 – Training period (Weeks 1–2): Focus on learning systems and tools • Stage 2 – Beginner level (Month 1–2): Typical range: $200–$500/month • Stage 3 – Consistent performance: Typical range: $600–$1000/month • Stage 4 – Advanced level: $1200–$2000+ monthly , depending on volume and conversion • This model is similar to commission-based call center or customer support roles with performance incentives. Requirements • Good spoken and written English • Strong communication and customer service skills • Stable internet connection • Ability to work independently • Basic computer literacy Preferred background • No experience requeires • Call center or BPO experience is a benifit • Customer support or telesales experience is a great benifit • Familiarity with remote communication tools Why this opportunity is relevant in Ethiopia • Growing demand for remote English-speaking roles • Opportunity to interact with international clients • Flexible remote freelance format • Entry point into global customer support and travel industry • Scalable income based on performance • Who this is ideal for • Candidates searching for remote call center roles in Ethiopia • English-speaking customer support professionals • Individuals with BPO, telesales, or online service experience • Beginners willing to learn and develop new skills Dreamport is a freelance platform. This is not an employment opportunity. Independent consultants are responsible for their own taxes, insurance, and business operations. ETHIOPIA (GLOBAL) | TREVOLUTION | CONTRACT JOB Related Jobs Mass Recruitment Specialist uzbekistan (tashkent) trevolution Sales Travel Consultant – Tashkent uzbekistan (tashkent) trevolution Senior Graphic Designer latvia (riga) trevolution How we Hire Dyninno Culture Send us Your application Send an Application Connect on LinkedIn Apply for a job Remote Freelance Travel Consultant | Customer Support & Travel Services | Dreamport ETHIOPIA (GLOBAL) | TREVOLUTION Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee! By submitting your CV, you acknowledge that you have read and understood the Privacy Notice and consent to the processing of your personal data for recruitment purposes. Privacy Notice Privacy Notice Dreamport Dreamport Management (DIFC) Ltd Privacy Notice on processing candidates’ personal data (CVs etc.) Given the fast pace of development and the nature of our operations, most positions may become available several times per year. If you are not selected on a particular occasion, your candidacy may nevertheless be considered during the next selection process applicable to you. Dreamport Management (DIFC) Ltd (hereinafter referred to as “DREAMPORT”, “we”, “our”, “us”), having its registered office at C601, Level 6, Burj Daman, DIFC, Dubai, UAE . DREAMPORT processes your personal data in accordance with DIFC Law No. 5/2020 Data Protection Law (as amend ed or supplemented from time to time). The categories of candidates’ personal data may include: • CVs, cover letters, email lists, the content of telephone conversations, references from previous jobs indicated on the CV, social network data and other information specifically relevant to a particular vacancy. • we may ask you to provide contact details of colleagues from previous jobs for detailed feedback (for example, towards the end of a selection process when there are only a few candidates left). In this case, you are responsible for ensuring that your former colleagues have been made aware and do not object to the processing of their personal data (name, position, place of work, telephone, e-mail, etc.) for the purposes mentioned in this disclaimer. • we might approach you at specialized recruitment forums (LinkedIn, etc.); points 1, 2 and 3 together and separately hereinafter referred to as “ DATA ”. DYNINNO is a controller of DATA. DATA is being processed for the following PURPOSES : • taking steps at the request of the data subject (you) prior to entering into an employment contract (the actual process of personnel selection); • pursuing our legitimate interest (storage of your CV for future vacancies). SHARING of personal data DREAMPORT uses outsourced service (support, IT, consultation, HR, legal etc.) providers, which might process DATA on the basis of DREAMPORT ’s instructions. Such service providers are DATA processors, who are bound by confidentiality rules and prohibited to process DATA in conflict with DREAMPORT ’s instructions and applicable laws. INTERNATIONAL TRANSFERS of personal data It is sometimes necessary for us to share your personal data with other members of DYNINNO GROUP ( DREAMPORT is a part of DYNINNO GROUP) and external third parties who are located outside of the DIFC. We will only transfer your DATA to another jurisdiction outside of the DIFC if we are satisfied that the transfer complies with applicable data protection law and appropriate safeguards, such as data transfer contract clauses, are in place to protect your DATA. DATA retention periods: In case you are selected for employment following the selection process, you will be informed of any further data processing during the process of signing your employment contract. In case you are not selected for employment following the selection process: • and request that we delete the DATA or object to the processing of DATA for future vacancies, your DATA will be deleted within 4 (four) months of the end of the selection process, except for the minimum necessary DATA , which will be kept for 5 (five) years to protect us and to comply with our legal requirements. • and do not object to the processing of DATA for future vacancies, your DATA will be processed for a maximum of 5 (five) years, after which it will be deleted, except for the minimum necessary DATA to protect us and to comply with our legal requirements. By providing us with data, you have the following RIGHTS to: • request access to your personal data from the controller. • modify or update data to facilitate the accomplishment of the purpose (i.e., to be selected as the best candidate). • request deletion or transfer of your data by the controller (in cases specified in applicable legislation). • object to the processing of your data (in cases specified in applicable legislation). • lodge a complaint with the DIFC Data Commissioner regarding our processing of your personal data. The participation in the selection process does not guarantee any employment with the Controller. Contact details: For exercising your rights under this Notice, please kindly contact us at [email protected] Join the Network Send us your CV Let us know if you interested! We will contact you and maybe soon you will be here at our office, drinking great coffee! By submitting your CV, you acknowledge that you have read and understood the Privacy Notice and consent to the processing of your personal data for recruitment purposes. Privacy Notice Dyninno Group Privacy Policy Effective as of January 1st, 2023 GENERAL PROVISIONS The privacy of Dyninno Group (“we”,“us”, “our” etc.) clients, employees and other data subjects is of significance to us and we are committed to the highest standards of legal and social responsibility, as well as the ethical conduct regarding protection of personal data (also means “personally identifiable information” or “personal information”), as well as to process as minimum data as its absolutely necessary for achievement of our purposes or providing services on request of our clients, taking into consideration proportionality principle. We go beyond mere compliance with the law by drawing upon internationally recognized standards to advance responsibility in protecting personal data. Dyninno Group outlines expectations for its suppliers and business partners regarding privacy matters and its management practices. This policy applies to our employees, suppliers and their subsidiaries, affiliates, and subcontractors providing goods or services to Dyninno Group, or for use in or with Dyninno Group products. We process your personal data in material compliance with the following principal provisions: • we respect and comply with the requirements of California Consumer Privacy Act, General Data Protection Regulation (GDPR), Data Protection Act 2018 (UK) and other national and international laws (“LAWS”). Compliance level and choice of LAWS depends on territorial scope of each Business Division of Dyninno Group. • We are fair and maximally transparent with you regarding your data processing and protection. • All the information is being provided to you in concise, transparent, intelligible and easily accessible form, using plain and clear language. • We will not process your data without having specified, explicit and legitimate purposes. • By default, we are processing only a personal data, which: • Is necessary to achieve the current purpose. • Is accurate, and where necessary, kept up to date. • Upon achievement of a purpose we are either deleting your personal data or anonymizing it, so it is impossible to identify you. When data is being processed for security, statistical and analytical purposes, we are applying anonymization or additional safeguards preventing any undue impact on your person (functional separation). • We perform and constantly improve organizational and technical measures ensuring your data protection against any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to the data. • We conduct staff training on a regular basis regarding data protection matters. • We carry out all the necessary measures, so the relevant safeguards to be included in agreements with oth