Job Opportunities API

Description At Goal Solutions, this role exists to fix what breaks, streamline what slows us down, and protect the client experience. You’ll own issues end-to-end, improve processes, and help operations scale effectively. If you enjoy solving problems, working with data, and making systems better—you’ll thrive here. What You’ll Do • Own and resolve operational issues, escalations, and account discrepancies • Reconcile servicing transactions with a high degree of accuracy • Identify root causes and implement long-term fixes • Improve processes, documentation, and workflows to reduce errors • Partner across Operations, IT, and Client teams to execute improvements What to Expect in This Role • Fast-paced environment with shifting priorities and time-sensitive work • High attention to detail required across multiple systems and processes • Frequent problem-solving and issue resolution • Ongoing collaboration across teams and stakeholders You’ll Be a Great Fit If You • Stay organized and accurate while managing multiple priorities • Can shift quickly and stay calm under pressure • Take ownership of problems and follow them through to resolution • Enjoy improving processes—not just maintaining them • Bring urgency, accountability, and attention to detail to your work What You Bring – Required • 2–4 years of experience in operations, reconciliations, or issue resolution • Strong analytical and problem-solving skills • Ability to manage multiple priorities independently • High attention to detail and accuracy What You Bring – Nice to Have • Experience in financial services, fintech, or loan servicing • Experience with payment processing, reconciliations, or account-level research • Familiarity with CRM, SQL or workflow tools (Salesforce a plus) Success Looks Like (6–12 Months) • Escalations are resolved end-to-end with minimal handoffs • Errors decrease due to root-cause improvements you implement • Processes are more efficient, documented, and scalable • You’re a trusted go-to resource for solving operational challenges Why Goal Solutions • Competitive salary + bonus eligibility • 401(k) with 4% company match • Medical, dental, vision, and HSA ($1,700 annual contribution) • 14 paid holidays (including your birthday) • Paid parental leave, tuition reimbursement, and long-term incentives Apply Apply if you enjoy solving problems end-to-end and leaving processes better than you found them.