Job Opportunities API

OH0568 Columbus - Bethel Road Job Description At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience. You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to. Essential Functions • Be a trusted point of connection in the financial center, creating seamless customer experiences. • Partner with teammates to maintain a welcoming, customer-ready environment. • Ask purposeful questions and listen deeply to uncover meaningful financial goals. • Provide guidance that helps customers make informed financial decisions. • Guide customers through account selection and opening with accuracy and efficiency. • Recommend products and services that support customers' financial goals. • Complete transactions with accuracy, efficiency, and attention to detail. • Deepen relationships through proactive follow-up, reliability, and personalized service. • Build new relationships through community involvement, referrals, and networking opportunities. • Manage and grow customer relationships through proactive outreach and ongoing financial conversations. • Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners. • Meet performance goals related to customer experience, growth, and financial wellness. • Maintain operational soundness by following policies, procedures, and risk management practices. • Perform other duties as assigned to support financial center operations. • Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations • Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency • Work as part of a team • Work with on-site equipment Qualifications • High School Diploma or equivalent preferred • Customer service, retail, or sales experience preferred • Customer experience & relationship building – delivering a people-first experience that puts customer needs first, • Consultative selling – uncovering needs and connecting customers to the right solutions, • Financial acumen – understanding customer needs and aligning solutions to support financial goals, • Communication & active listening – building trust through clear, meaningful conversations, • Relationship management – strengthening customer relationships through proactive engagement and follow-up, • Business development & networking – building relationships through referrals, community involvement, and outreach, • Ownership & initiative – taking action and following through to support the customer experience, • Attention to detail – ensuring accuracy, compliance, and operational excellence, • Problem solving – resolving customer needs with confidence, ownership, and care, • System confidence – effectively navigating banking systems and tools, • Collaboration – partnering with teammates and specialists to deliver seamless customer experiences LI-MM1 Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.