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As a Regional Operations Manager , you will be responsible for the operational metrics and supply status of all cities in Poland, reporting to the Head of Operations. The couriers are a key player in Glovo’s marketplace, and you will need to ensure the long-term sustainability of the fleet, as well as its daily performance. THE JOURNEY • Analyze daily and weekly operational metrics with a macro view for the long-term success of all cities in the country • Develop country and city level UX strategies and execution plans, ensuring they are delivered by the team • Optimise the courier earnings structure in 100+ cities on a daily, weekly and monthly basis • Ensure Glovo is the number one app of choice among couriers • Lead country wide projects to increase efficiency, reduce delivery time, keep under control costs and improve quality • Coordinate cross department projects between operations and other teams (commercial, q-commerce) • Understand, deep-dive and have complete awareness of the country’s supply situation at all times • Get to know the fleet of the region, be hands-on and active part of the courier support initiatives • Define and execute high-impact engagement and retention projects • Make data-driven decisions to identify best practices and improve regional performance.