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Regional Manager – Midlands Location: Regionally based in the Midlands (with some travel) Reports to: Director of HR Operations Salary: Competitive, dependent on experience Join a growing team making a real i mpact At i mpact HR, we provide expert, people-first HR consultancy services to businesses across the UK. We’re growing, and we’re looking for a hands-on, service-driven Regional Manager to lead one of our regional consultancy teams. This role is perfect for someone who combines operational coordination with client focus and team leadership. You’ll be the go-to person for delivery in your region, supporting consultants, ensuring high standards, and maintaining strong client relationships. This role reflects our new regional model, retaining the personal, responsive service we’re known for while scaling through local management. Why this role matters As we scale nationally, we need strong local managers to ensure delivery is consistent, responsive, and aligned with our standards. You’ll ensure every client in your region receives a first-class experience, and every consultant feels supported to do their best work. As a local manager, you’ll bring national strategy to life, ensuring clients feel supported and consultants are set up for success, all while feeding valuable insight back into central planning. Submit your CV for the role of Regional Manager – Midlands What you will be doing • Client Delivery Support • Coordinate delivery timelines, onboarding processes, and ongoing HR casework documentation • Act as the key operational link between consultants, clients, and internal teams • Ensure consistent delivery across the region in line with national frameworks and expectations • Service Delivery & Client Portfolio • Personally manage a portfolio of regional clients, ensuring advice, documentation, and support are delivered to a consistently high standard • Deliver hands-on HR consultancy in line with client expectations, including casework, project delivery, and proactive support • Balance consultancy work with regional management responsibilities, using your insight to improve local delivery • Champion i mpact HR’s quality standards in every client interaction, upholding our values and building long-term trusted relationships • Ensure your own consultancy delivery is aligned with central tools, systems, and operational frameworks • Process Improvement • Apply national frameworks and tools created by the Director of HR Operations, sharing local feedback and insights to support ongoing improvement • Monitor service delivery performance and highlight opportunities for improvement • Ensure consultants follow agreed templates, tools, and workflows consistently • Escalate recurring process challenges and share regional insights to inform change • Team & Administrative Support • Provide day-to-day guidance, motivation, and oversight to consultants, ensuring they deliver high-quality service and have the tools they need to succeed • Work closely with the central administration team to coordinate client support • Provide regional reporting to the Director of HR Operations • Maintain accurate administrative records and ensure consultants are well supported • Collaboration & Integration • Work with counterparts in other regions to share best practices and align on processes • Support the onboarding, induction, and development of new consultants and associates • Get involved in cross-regional initiatives that enhance service consistency and team culture • Business Development & Networking • Support regional Business Development efforts to ensure operational readiness for new clients • Represent i mpact HR at networking events and within your local business community • Build and maintain trusted relationships with referral partners and key stakeholders • Identify opportunities to grow regional accounts or introduce new services • Key Account Management & Client Relationships • Act as the first point of contact for regional client queries and escalations, ensuring issues are resolved quickly and in line with group standards. • Take part in account planning and delivery reviews for high-profile or strategic clients • Quality Assurance • Champion quality assurance processes and standards across your region • Lead audits and peer reviews of documentation, casework, and workflows • Ensure national standards are applied while allowing for local flexibility • Contribute insights and trends to the central QA process • About You • You’re a strong communicator, organised operator, and approachable team leader. • You enjoy juggling people, processes, and priorities, and you’re driven by high standards and positive outcomes. • You will likely bring • Experience in HR operations, consultancy, or client delivery leadership • Confidence managing teams and working closely with clients and stakeholders • Excellent organisational and coordination skills • A collaborative, solutions-focused mindset • Experience with CRM or HR systems • What Success Looks Like (First 12 Months) A well-supported and motivated team of consultants consistently delivering high-quality HR services across the region • Regional delivery aligned with national frameworks, templates, and processes • Positive client feedback and improved client satisfaction within your region • Local networking and BD opportunities identified, with a visible presence in the region • Timely and accurate reporting provided to the Director of HR Operations • Quality assurance checks completed, with learning shared and acted upon across the team • What We Offer • Competitive salary and benefits • Flexible working with regional travel • Supportive, values-led team culture • Clear progression pathways and professional development • The chance to shape the future of your region and make a difference every day Ready to manage with i mpact ? If you’re ready to take ownership of a thriving region, build strong client relationships, and support a high-performing consultancy team, we’d love to hear from you. Apply now and help shape the future of HR delivery at i mpact HR. meet the team that drives i mpact hr Real people. Real expertise. Real i mpact . Our team combines HR expertise with a practical, people-first approach. Get to know the experts who’ll work alongside you to support your business and your people. • Chartered Fellow CIPD with 30+ years’ HR experience. Gemma Todd specialises in complex employment law, case management, and values-driven HR solutions. Gemma Todd Regional HR Services Manager • Grace Jermy is a CIPD-qualified HR professional specialising in employee wellbeing, onboarding, and employee relations, supporting organisations to build positive workplace cultures. Grace Rogers HR Co-ordinator • CEO of Impact HR with 20+ years’ experience in HR leadership and strategy. Greg Guilford supports SMEs with people, culture, and organisational growth. Greg Guilford Group Chief Executive Officer • James Balding is Head of Health & Safety at Impact HR and a Certified Member of IOSH (CertIOSH) James Balding Head of Health & Safety • James is an HR professional with over four years of experience in employment relations, HR automation, and employment law. He holds both a BSc and MSc in Human Resource Management and is CIPD Level 7 qualified. James Roberts HR Advisor • With over 23 years’ experience in HR and Employment Law, Julie Dawson is a trusted and well-respected HR Consultant based in Leeds, supporting SMEs across Yorkshire with practical, people-centred solutions. Julie Dawson Director, JD Employment Solutions • Juliet Irving makes HR simple and stress-free. Find out how she partners with clients to make a real difference. Juliet Irving Director of HR Operations • HR Consultant and Associate CIPD member. Laura Wright specialises in employee relations, investigations, and HR support for SMEs across multiple industries. Laura Wright HR Consultant • Paul Addy, is a HR Consultant and Fellow of the Chartered Institute of Personnel and Development. With over 30 years’ experience in HR, and senior roles for companies including Barclays, GE and ASDA, he is passionate about helping businesses grow through development of a positive people culture.