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Regional Executive About us: Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design. As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling. From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective. About the position: Working closely with the Head of Retail Performance, this role supports the Australia and New Zealand portfolio the delivery of retail initiatives at a regional level, creating a consistent client and employee experience across all showrooms. The position focuses on driving commercial performance through exceptional client experiences, while leading engaged, high-performing teams that embody Cullen’s values. Key Responsibilities include: • Lead retail performance across the region, ensuring sales, service, and operational goals are consistently achieved across all showroom locations. • Support the execution of Cullen’s global retail strategy within the region, tailoring approaches where appropriate to local market needs while maintaining brand consistency. • Monitor regional sales trends, client feedback, competitor activity, and operational insights to identify opportunities for growth and continuous improvement. • Establish accountability across showroom leadership teams through regular performance reviews, coaching, and KPI management. • Ensure showroom teams consistently deliver high-quality consultations, strong conversion outcomes, and elevated aftersales experiences. • Support new showroom openings and regional expansion initiatives, ensuring teams, processes, and client experiences are successfully embedded from launch. • Partner with cross-functional teams including Production, Merchandise, Marketing & Brand, Property & Expansion, and People & Culture to ensure retail teams are supported operationally and strategically. • Support showroom readiness across the region, ensuring teams, stock, systems, and environments are prepared to deliver a premium client experience at all times. What are we seeking? • Experience in a multi-site retail leadership, sales, or operations role, ideally within luxury retail, jewellery, or a premium client-focused environment. • Proven experience leading high-performing retail teams across multiple locations and driving strong commercial outcomes. • Strong understanding of retail operations, client experience standards, workforce management, and sales performance metrics. • Demonstrated ability to coach, influence, and develop leaders and teams in a fast-paced and evolving environment. • Strong commercial acumen, including experience managing KPIs, labour investment, sales forecasting, and operational performance. • Willingness and ability to travel regularly within the assigned region. What we offer: • Partner closely with the Head of Retail Performance to shape and scale our ANZ portfolio during an exciting phase of global expansion. • Work in our Monday–Friday corporate culture in our beautiful, modern Kew office, with plenty of nearby parking options available. • Generous staff discounts on our fine jewellery, plus 20% off for your friends and family. • An extra week of paid leave every year to support a charity close to your heart. • We sponsor a child in need via Baptist World Aid for every full-time team member who joins us. Jetzt bewerben Operations Kew, Australia Teilen auf: