Job Opportunities API

Description Role: Regional Director of Operations Job Type: Full-time, Exempt Reports To: Vice President of Operations Location: NY Description: The Regional Director of Operations role is responsible for providing operational leadership, direction and administration to assigned practices within a geographic territory. The role ensures operational effectiveness and holds P&L responsibility in assigned region. We are looking for people who are: • Flexible • Committed • Improvement focused • Team focused • Fun • Curious • Relationship focused • Listeners who relate with people • Self-Starters • Eager to learn new skills Essential Job Functions: • Knowledge of the Orthodontic Industry and practice dynamics • Collaborates with practice leadership to implement top-line growth initiatives, manage expenses, and execute operational plans • Participates in the budget preparation process and implement practice improvements • Oversees local practice administrators and key team members to serve as a valuable resource in developing and executing their practice level goals and support achieving annual budget with long-term success and growth of each practice and the Region • Applies data centric approach using KPI’s to understand the business and growth drivers, collaborating with VP of Operations and implements performance improvement goals and initiatives at each practice • Serves as a liaison between VP of Operations and practices to ensure the practice is receiving adequate corporate support for success in each functional area • Develop relationships and lead monthly meetings with key stakeholders in the Region-with a key focus on partner Doctors • Ensures high quality patient care and compliance remain top priorities at each practice; develops and collects data that supports the maintenance of key quality metrics • Willingness to travel 50% of the week to each practice location offering face-to-face support and guidance; seeks to listen and understand practice feedback • Ensures compliance with applicable government laws, rules, regulations and (SOP or Company) policies and procedures • Possess strong management skills with the ability to mentor, coach, and lead team members without a direct reporting relationship • Serves as a cultural leader of excellence in region; monitors and manages team morale • Consults with Human Resources as necessary in employee relations and team member engagement matters • Cross-functional team approach with operations, human resources, finance, and business intelligence • Gathers, analyzes, and presents data with useful metrics to leadership team • Strong management skills with ability to mentor, coach, and lead team members without direct reporting relationship • Helps support office refresh and redesign for improved experiences and workflows • Performs other duties as assigned. • *Please note: this job description is not designed to cover a comprehensive list of duties or responsibilities that are required for this position. Duties and responsibilities may change with or without notice. Essential Job Skills: • Experience with managing budgets, delivering information from P&L statements delivering strong results within a growth-oriented organization • Effective written, verbal, and electronic communication that is professional in both content and delivery • Ability to gain trust and respect of the doctors, teams, and peers • Excellent organizational and multi-tasking skills • Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise • Establishes and maintains strong working relationships with various stakeholder groups • Ability to maintain confidentiality • Computer proficiency in Outlook, Word, Excel, and PowerPoint • Practices shared accountability with other functional areas of the business • Agility by adapting as needed in role to changing priorities • Strong financial aptitude with ability and interest in taking full ownership over the Region’s P&L • Ability to work on development plans with admin, treatment coordinator, clinical, practice manager, and Doctor Requirements Minimum Requirements: • Bachelor’s Degree in Business, Healthcare Administration, or related field (or equivalent work experience) • 5+ years of people management experience (giving/receiving feedback, managing team results, setting objectives, motivating, and coaching) • 7 years relevant work experience • Flexible schedule • Valid driver’s license Preferred Requirements: • 3-5 years of experience in dental industry, preferably orthodontics • Familiarity with orthodontic practice management systems Benefits: • Competitive benefits package including PTO, health/vision/dental insurance, and company paid STD/LTD • Robust 401k plan, including a company match up to 4%