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About Eucalyptus We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.   Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.   Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: Supporting patients living with obesity across our 5 markets Received selective NICE endorsement to provide services to the NHS Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada. About the Role (What You’ll Be Doing) This role plays a critical part in ensuring our patients receive consistently high‑quality, empathetic support as we scale. You’ll work with key stakeholders and front-line operations to help safeguard care standards, surface insights from frontline interactions, and drive continuous improvement across patient support processes. This role reports to the Senior Operations Manager for Juniper Australia. Audit patient support interactions (email, live chat, calls) through a patient‑first and empathetic lens to ensure quality, tone, and adherence to internal standards. Produce weekly QA reports for Team Leads, including quality scores, trends, and clear coaching or training recommendations. Analyse QA results and support metrics (e.g. ticket quality, error rates, patient satisfaction) to identify patterns and propose actionable improvements. Maintain and optimise macros, templates, and workflows to reflect changes in products, policies, or processes, ensuring content remains accurate, compliant, and scalable. Partner with Learning and Knowledge Management to design and deliver training, measuring impact through QA outcomes, knowledge checks, and performance improvements. Collaborate weekly with Senior Patient Support Specialists and Process Specialists to identify process gaps, implement automation, and improve turnaround times. Capture and share patient insights, sentiment, and quality risks with cross‑functional partners to inform operational, product, and care improvements.   About You (Who You Are) At least 4-5 years of experience in quality control in a fast-paced customer centric environment A strong customer‑centric mindset, with a keen ability to assess tone, empathy, and communication quality. Analytical and reporting skills, with experience turning data into clear insights and practical recommendations. Strong communication skills, comfortable working with team members at all levels, from frontline specialists to senior stakeholders. Experience in quality assurance, process improvement, or customer support operations is a strong advantage. Can work in a hybrid set-up (2-3x per week on-site) at our hub in Makati   Why Join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics ( Pilot,   Kin ,  Software , Compound ) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply