Job Opportunities API

• As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents • Monitoring and responsible for the overall Quality Assurance Process • Liaise with QA Ops Manager regarding operation daily • Review quality assurance policies and procedures • Develop, recommend and monitor corrective and preventive actions • Update internal policy & SOP based on new regulations from regulator • Prepare reports to communicate outcomes of quality activities • Identify and organize training needs to meet quality standards • Coordinate collaborations with other departments. • Conduct Internal and External calibration • Monitoring and developing team performance and coaching team if needed • Male/Female • Age max. 35 years old • Bachelor degree any major • Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech • Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill