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Upper Manhattan Mental Health Center Inc - Quality Assurance & Improvement Specialist Quality Assurance & Improvement Specialist Quality Assurance & Improvement Specialist Hybrid Remote • N • Administration Job Type Full-time Description EMMA L. BOWEN COMMUNITY SERVICE CENTER Also known as UPPER MANHATTAN MENTAL HEALTH CENTER, INC. The Emma L. Bowen Community Service Center is seeking a Quality Assurance & Improvement Specialist to join our team. This position is a terrific opportunity for someone to gain additional experience and make a difference in the lives of our clients. For over 45 forty-five years, our organization has provided mental health and holistic services in northern Manhattan for families, children, adolescents, and other adults including the elderly in a supportive and caring environment. We also have an out-patient and residential substance abuse program as well as a Therapeutic Preschool for 3-5 year olds. Upper Manhattan Mental Health Center is a Certified National Health Service Corps (NHSC) site. For additional information about our organization and programs, please visit us on our website at www.bowencsc.org . JOB DESCRIPTION Job Title: Quality Assurance & Improvement Specialist Location: Emma L. Bowen CSC, 520 West 135th St., New York, NY 10031 Hours: Full-time - Hybrid, subjected to change Union: Union Essential Duties and Responsibilities: • Review client medical records to identify documentation errors, omissions, and compliance concerns. • Evaluate the quality, accuracy, and completeness of staff documentation in accordance with agency and regulatory standards. • Ensure that identified deficiencies are corrected within established timeframes. • Prepare and submit daily deficit reports for assigned programs. • Conduct timely follow-up on previously submitted reports to ensure resolution of outstanding issues. • Communicate and disseminate relevant findings to assigned programs and stakeholders across the organization. • Participate in staff meetings, agency meetings, and weekly supervision sessions. • Attend and actively engage in required training and professional development opportunities. • Utilize electronic health record (EHR) systems and other relevant software efficiently and accurately. • Provide coverage for chart reviews and deficit reporting for other programs in the absence of assigned staff. • Perform additional duties as assigned by the CCBHC Project Manager/Supervisor. Requirements Education and/or Work Experience Requirements • Bachelor’s Degree (Preferred) in a related field or equivalent combination of education and certification. • Minimum of 2–3 years of experience in mental health quality improvement and quality assurance, including supervisory experience. • Strong knowledge of mental health treatment modalities and required documentation. • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners. • Demonstrated organizational and administrative skills, with strong attention to detail and the ability to manage multiple priorities. • Proficiency in electronic health record (EHR) systems and other relevant software applications.