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Quality Assurance Co-Ordinator – County Waterford (Full-Time / Permanent) Overview Hartley People Recruitment is seeking a Quality Assurance Co-Ordinator on behalf of a well-established international food trading business based in County Waterford. Reporting to the Quality Manager, this role focuses on quality systems, process compliance and continuous improvement rather than laboratory or product testing. The successful candidate will play a key role in ensuring internal processes are operating efficiently while supporting customer requirements, supplier compliance and quality documentation across the business. Working closely with the Quality, Trading and Commercial teams, you will be responsible for reviewing processes, maintaining quality systems, responding to customer requests, managing specifications and supporting continuous improvement initiatives. This is predominantly an office-based position with occasional travel to supplier sites throughout Ireland and mainland Europe. Key Responsibilities • Maintain and continuously improve the company’s Quality Management System. • Carry out internal quality and process audits to ensure procedures are being followed consistently. • Perform routine system audits to verify the accuracy of product, supplier and trading information. • Review, maintain and update product specifications. • Investigate customer complaints, identify trends and support corrective actions. • Respond promptly to customer technical requests and documentation queries. • Obtain and maintain supplier compliance documentation including BRCGS certification, HACCP information and other technical records. • Support supplier approval processes and maintain accurate supplier records. • Produce weekly reports on complaints, quality trends and outstanding actions. • Carry out regular audits of commercial documentation, system records and operational processes. • Review internal procedures and identify opportunities to improve efficiency, consistency and service quality. • Work closely with Trading, Quality and Commercial teams to ensure customer and supplier requirements are met. • Support external audits and maintain controlled documentation including SOPs and quality procedures. • Visit suppliers periodically to complete supplier audits and verify compliance. Requirements • Previous experience in a Quality Assurance, Quality Systems, Technical Administration or Process Quality role. • Experience within the food industry is highly desirable. • Good understanding of food industry standards such as BRCGS, HACCP, BRCGS Agents & Brokers and Food Manufacturing Standards. • Strong attention to detail with the ability to review documentation thoroughly and accurately. • Comfortable analysing processes and identifying opportunities for improvement. • Excellent organisational and communication skills. • Confident dealing with customers, suppliers and internal departments. • Able to manage multiple priorities and respond quickly to changing customer requirements. • Strong Microsoft Office skills. • Willingness to travel occasionally within Ireland and mainland Europe. A Food Science qualification is not required. Practical experience working within food quality, technical or compliance functions is considered far more valuable. The Ideal Candidate • Enjoy analysing processes and improving how things are done. • Have excellent attention to detail and take pride in producing accurate work. • Be confident communicating with suppliers, customers and internal stakeholders. • Be comfortable questioning information rather than simply accepting it. • Be proactive, organised and responsive, ensuring customer requests and quality issues are dealt with quickly. • Thrive in a fast-paced environment where priorities can change throughout the day. • Have previous exposure to food industry quality systems and understand the importance of compliance, documentation and customer service. How to Apply: For immediate consideration, please email your CV to [email protected] or call Nigel on 051 878813 . Hartley People Recruitment works to the highest ethical standards within our industry, and we value the trust you place in us when you send your CV. We provide a full consultation in confidence and guarantee that your CV will not be sent to any of our clients without your prior consent.