Job Opportunities API

The position is located in Sells, AZ. Position Summary: Under close supervision, serves as 911 dispatch operator for public safety receiving emergency and non- emergency calls from the public; broadcasts and responds to police radio patrol units and other public safety agencies; receives public inquires and complaints; maintains call logs and perform clerical duties. The work is normally reviewed in progress and upon completion of each assignment to ensure accuracy, timeliness, and conformance to established standards; most aspects of the work tasks are covered by detailed instructions or procedures. Essential Duties and Responsibilities: • Receives and answers 911 emergency calls and non-emergency calls. • Broadcasts orders to police radio patrol units in vicinity to investigate complaint, and relays instructions or questions from remote units. • Collects, analyzes and prioritizes information received. • Records calls broadcast and complaints into Computer Aided Dispatch (C.A.D.) • Retrieves computerized criminal justice information files using the Arizona Criminal Justice Information System and National Crime Information Center. • Coordinates all police, fire, ambulance, and other emergency requests, relaying instructions to radio unit concerned. • Transmits and receives messages between divisions of own agency and other law enforcement agencies as needed. • Contacts Police Officers to verify assignment locations as required. • Utilizes and operates a two-way radio communication system, dual cassette recording system, PC and Incident Computer and copier. • Maintains and ensures that computer and radio equipment is operational and functional. • Monitors silent alarm system to detect illegal entry into business establishments. • Conveys phone messages; responds to requests from other employees and the public and provides routine information to the public. • Assist with maintaining and updating all tribal, Pima County warrants forms and logs. • Performs other job related duties as assigned and contributes to a team efforts. Knowledge, Skills, and Abilities: • Knowledge of the Tohono O'odham culture, customs, and traditions. • Knowledge of applicable federal, state, tribal laws, regulations and requirements. • Knowledge of Arizona Criminal Justice Information System, Computer Aide Dispatch and Records Management Information System. • Knowledge of the Tohono O'odham Nations Criminal and Traffic Code, Children's/Juvenile Code and the department's policies and procedures. • Knowledge of principles and practices of radio dispatch and communication. • Skill in the operation of computers and office equipment that includes copier, telephone and audio equipment. • Skill in preparing clear, concise, accurate, and complete written reports. • Skill in providing superior customer service to external and internal customers. • Skill in communicating effectively, courteously and clearly and speaking distinctly, and responding promptly. • Ability to operate radio communication equipment. • Ability to remain calm and handle emergency situations. • Ability to exercise tact and diplomacy in emergency situations. • Ability to handle psychological stresses of works. • Ability to establish and maintain positive and effective working relationships with the general public, tribal government and other law enforcement and Public Safety agencies. • Ability to communicate efficiently and effectively both verbally and in writing. • Ability to maintain privileged confidential information. • Ability to work independently and meet strict time lines. • Ability to work extended hours, weekends, and holidays. Minimum Qualifications: • High School Diploma or General Education Diploma, and one year work experience as a communications operator or dispatcher, or an equivalent combination of training, education, and work experience which demonstrates the ability to perform the duties of this position. Licenses, Certifications, Special Requirements: • Must obtain a Terminal Operator (A) Certification, within six months of hire. • Must be able to type at least 30 WPM. • Must demonstrate sixty percent proficiency in grammar, spelling, and math. • Must obtain certifications in Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and First Aid, within the first six months of hire. • Must pass an extensive law enforcement criminal background investigation prior to Any criminal record history will disqualify applicant. • May be subjected to an auditory examination. • Upon recommendation for hire, a criminal background check is required to determine suitability for hire, including a 39-month Motor Vehicle Record. • May require possessing and maintaining a valid driver's license, (no DUIs or major traffic citations within the last three years). • If required, must meet the Tohono O'odham Nation tribal employer's insurance requirements to receive a driver's permit to operate program vehicles. • Based on the department's needs, incumbents may be required to demonstrate fluency in both the Tohono O'odham Language and English as a condition of employment.