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Project Manager – Commercial Governance and Process Excellence Overview Wallenius Wilhelmsen is a market leader in RoRo shipping and vehicle logistics, transporting cars, trucks, rolling equipment and breakbulk around the world. Wallenius Wilhelmsen operates around 125 vessels servicing 15 trade routes to six continents, together with a global inland distribution network, 120 processing centres, and 11 marine terminals. The company has a strong sustainability focus and is an industry leader in developing innovative solutions to reduce its operational impacts. The Wallenius Wilhelmsen group (OEX: WALWIL) has 9,500 employees in 29 countries and is headquartered in Oslo, Norway. The group consists of Wallenius Wilhelmsen Ocean, Wallenius Wilhelmsen Solutions, EUKOR and ARC. Total income was USD 4.1 billion for the full year of 2018. The world will keep surprising us, and Wallenius Wilhelmsen will take an active role in defining the future of logistics, imagining new, more sustainable solutions for the changing world of mobility and transport on land and sea. For more information see: www.walleniuswilhelmsen.com Job Description Customer Growth is a newly established global function created to enable the next phase of Wallenius Wilhelmsen’s commercial transformation. As part of our ambitious Commercial Excellence agenda within Customer Growth, we are evolving our commercial operating model through several strategic initiatives, including implementation of a CRM solution, transformation of our sales and customer management organization, and rollout of a new customer segmentation model. Within the Customer Growth organization the Commercial Strategy and Operations unit is still in a build-up phase, creating a unique opportunity to join a transformation journey We are now looking for a Project Manager – Sales Governance & Process Excellence to join our Commercial Strategy & Operations team. The role will play a key part in aligning commercial strategy, CRM transformation, sales processes, and operating models while enabling adoption of new ways of working across the organization. Responsibilities Governance & Operating Model Development • Develop and own the end-to-end sales and customer management process blueprint • Define and implement standards and templates for governance and process development • Design governance frameworks enabling clear decision-making and accountability • Lead development of RACI models and cross-functional governance structures • Establish collaboration and knowledge-sharing mechanisms across teams • Continuously refine governance frameworks in line with organizational changes and business needs Process Excellence & Transformation • Lead development of new ways of working linked to the ongoing sales transformation • Translate CRM-driven and customer segmentation initiatives into clear operational processes • Support alignment and consistency across process improvement initiatives • Ensure new processes are practical, scalable, and embedded in daily operations Cross-functional Alignment & Continuous Improvement • Act as a coordination point across Sales, CRM, and Commercial Strategy stakeholders • Identify gaps, inefficiencies, and improvement opportunities across commercial processes • Establish mechanisms to monitor process effectiveness and adoption • Maintain clear and accessible governance and process documentation Qualifications and experience We are looking for someone with: • 5+ years of professional experience, including at least 3+ years of management consulting experience with focus on commercial transformation, process design, or business operations roles within a B2B environment. • Proven experience in designing and implementing end-to-end sales processes and customer lifecycle management frameworks, including business process design, mapping, and optimization • Experience in developing governance frameworks and RACI m