Project Engineer & Customer Experience Liaison - Field Service Migration
MacDonald-Miller Facility Solutions
| Company | MacDonald-Miller Facility Solutions |
| Category | Engineering |
| Location | Seattle |
| Remote | On-site (inferred) |
| Employment | Full-time |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 7 Jul 2026 |
| Last verified | 9 Aug 2026 |
| Source | Employer ATS (workable) |
Description
At MacDonald-Miller Facility Solutions (“ MacMiller ”) we make buildings work better . As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1,600 employees across 14 offices, there is a breadth and variety of work to keep you engaged and inspired. We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction . Our clients trust their toughest projects with our integrated teams, including: New construction – Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response Building performance – Control systems, fault detection, energy services and remote monitoring People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values: Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision. Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments. Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families. Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting. Innovation – We are committed to continuous, creative problem solving . Innovation is how we stay an industry leader. We always strive to challenge and better ourselves. Fun! – Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both. Requirements Project Engineer & Customer Experience Liaison – Field Service Migration This is where you come in: We're looking for a Project Engineer & Customer Experience Liaison – Field Service Migration to serve as both the operational backbone of our Field Service Migration and the voice of the customer throughout the journey. In this highly visible role, you'll keep projects organized, coordinate cross-functional teams, remove obstacles, and ensure every decision supports an exceptional customer experience. As we transition from Key2Act's Wennsoft Service module on our legacy Great Plains ERP to BuildOps, you'll help drive a successful implementation that improves the daily experience of approximately 350 service employees - while ensuring customers experience a seamless transition. Top 5 Things to Deliver in Your First Year to Be a Hero Keep the Field Service Migration on track by coordinating schedules, meetings, action items, and project milestones. Support cross-functional teams by identifying risks, resolving blockers, and ensuring accountability across workstreams. Champion the customer experience by validating that new processes improve—not disrupt—the customer journey. Partner with business, operations, and IT teams to support testing, training, readiness activities, and a successful BuildOps go-live. Help establish sustainable documentation, processes, and best practices that support long-term operational excellence. The Role The Project