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Program Manager – Autism & Montessori Kids Division OneHealth – Montessori Kids Position Overview The Program Manager is accountable for providing leadership, support, and oversight of the day-to-day operations within the Autism and Montessori Kids division at OneHealth . This role ensures seamless intake, onboarding, service planning, scheduling, provider matching, billing, and clinical coordination. The Program Manager serves as a key leader in supporting families, providers, and staff while ensuring compliance with quality, financial, and legislative standards. Program Operations • Lead the intake and onboarding of 30–40 new clients within the Autism & Montessori Kids division. • Ensure onboarding documentation is fully completed, filed, and signed off by administrative staff. • Serve as the primary relationship owner for assigned clients and families, maintaining communication about service plans, funding (Ontario Autism Program, benefits administration, and other sources), and progress. • Service planning and provider matching : collaborate with families and clinical supervisors to align client needs with qualified providers. • Manage scheduling and rescheduling , ensuring sessions are aligned with provider availability, family needs, and service authorizations. • Partner with marketing to deliver workshops and campaigns that engage families and support community awareness. Clinical Caseload Monitoring • Collaborate with clinical supervisors, senior therapists, and instructor therapists to ensure treatment plans are implemented with fidelity. • Develop and maintain service plans with the clinical team. • Monitor clinical documentation, treatment delivery, and quality assurance. • Ensure all support provided aligns with person-directed plans that respect dignity, rights, and well-being. • Lead weekly clinical team meetings to review service delivery, assignments, and quality standards. Financial Management • Review and reconcile service plan budgets , billing, and payments. • Monitor program revenue and staffing expenditures to ensure financial accountability. • Approve payroll for supervised staff. • Ensure billing accuracy with families, funding sources, and third-party payers. Staffing, Training & Development • Manage the recruitment, onboarding, and training of staff and providers. • Oversee provider credentialing and compliance requirements. • Foster a strong team culture through team norms, regular meetings, effective communication, and conflict resolution. • Ensure staff follow the Employment Standards Act, Occupational Health & Safety Act, Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act , and other relevant regulations. • Provide coaching, mentoring, and performance feedback to supervisory staff. Program Administration • Maintain appropriate staff and provider schedules. • Adjust scheduling to respond to staffing changes or client needs. • Oversee and approve therapy timesheets, aligning with service plans. • Ensure program goals align with OneHealth’s Montessori Kids mission and overall strategic objectives. Qualifications • College Diploma or Bachelor’s degree in Human Services, Education, Psychology, or related discipline . • Training or certification in CPI (Crisis Prevention), Conflict Management, Leadership, Disability Studies, or ABA is an asset. • Minimum 5–7 years of supervisory/management experience , preferably in autism services, education, or developmental services. • Experience with service planning, budgeting, billing, and scheduling . • Strong knowledge of Autism Spectrum Disorder and evidence-based treatment models. • Demonstrated skills in people management , coaching, and staff development. • Competency with scheduling and database systems. • Knowledge of Ontario’s relevant legislation (ESA, OHSA, Social Inclusion Act). • Experience with residential/respite or therapy center programs is an asset. • Bilingualism in English and French considered an asset. 📍 Location : OneHealth Montessori Kids Centre – Ottawa, Ontario 💼 Employment Type : Full-Time 📊 Compensation : Based on experience