Job Opportunities API

"Technical Services is one of the most collaborative and energizing teams I’ve ever been part of. We balance deep technical problem-solving with meaningful client partnership, and no one does it alone. On any given day, someone is ready to jump in, share knowledge, or celebrate a win with you. It’s a team that genuinely cares about doing great work and about each other; and that’s why I love showing up every day." - Wyatt Hook – Director, Technical Services Ready to shape the future of workplace learning? Join Absorb as a Professional Services Consultant and become the expert customers rely on to bring their learning strategies to life. From leading high-impact implementations and technical integrations to advising stakeholders across HR, IT, and Learning & Development, you'll help organizations create learning experiences that drive real business results. Every project brings a new challenge, a new customer story, and a new opportunity to make a lasting impact, all while collaborating with a passionate team that loves solving complex problems and helping customers succeed What you’ll do: - Scope, plan, and deliver paid engagements covering LMS administration and technical configuration - Lead discovery and requirements sessions with client stakeholders and turn the output into statements of work with defined milestones, deliverables, and acceptance criteria. - Run engagements that span client HR, IT, L&D, and compliance teams, holding each stakeholder group to its commitments so long-term projects finish rather than stall. Proactively engage Manager, Professional Services when project scope or deadlines are in jeopardy. - Configure Absorb LMS environments: departments and roles, enrollment rules, automated workflows, branding, and e-commerce settings. - Advise clients and co-ordinate with internal stakeholders on data migration, single sign-on (SAML 2.0, OIDC), REST API use, and scheduled data feeds, working with the Technical Services team on build and testing. - Manage a portfolio of concurrent engagements, tracking budget, timeline, and scope for each and reporting status to clients and internal leadership on a set cadence. - Write and maintain engagement documentation: configuration records, decision logs, and handover notes for Client Success and Support. - Act as a consulting resource to internal teams on LMS administration and data questions that fall outside standard support. What you’ll bring: - 3+ years delivering client-facing projects in professional services, consulting, or LMS administration at a SaaS company. - Hands-on administrator experience with at least one commercial LMS such as Absorb, Docebo, Cornerstone, SAP SuccessFactors, or Workday Learning. - A record of carrying multiple concurrent projects, each with its own budget, timeline, and stakeholder group, through to sign-off. - Working knowledge of single sign-on standards (SAML 2.0, OIDC), REST APIs, and flat-file data feeds. - Comfort with data: building reports, validating imports, and explaining the results to non-technical stakeholders. - Familiarity with e-learning standards (SCORM, xAPI, AICC) and HRIS or HCM integrations is an asset. - PMP, CAPM, or comparable project management training is an asset. - Bachelor’s degree or equivalent practical experience. Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements 🏡 - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 - New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 - Endless opportunity for career growth and internal mobility 🌱 - Employee driven DE&I programs 🫶 Who are we? Absorb Software is the leading global AI-driven learning platform provider, helping or