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 Wir geben Möglichkeiten einen Sinn. BD ist eines der weltweit größten Medizintechnikunternehmen. Die Welt der Gesundheit voranzubringen ist unser Ziel, und das ist keine leichte Aufgabe. Es erfordert die Vorstellungskraft und Leidenschaft von uns allen, von Design und Entwicklung bis hin zur Herstellung und Vermarktung unserer Milliarden MedTech-Produkte pro Jahr – das Unmögliche zu betrachten und transformative Lösungen zu finden, die Träume in Möglichkeiten verwandeln. 

 Job Description As the Product Support Specialist, Repairs , you will be troubleshooting Infusion Pumps technical problems, diagnosing, analyzing and/or repairing products in a medical environment and hospitals. You will have a knowledge of concepts related to systems, products, processes and business practices to diagnose and remedy system issues, identifies and coordinates basic system and device issues. This onsite position will be based in our Millcreek Rd, Mississauga, ON offices 5 days per week. Key responsibilities will include: • Provides technical support to external customers to resolve issues regarding proprietary software & hardware • Performs reactive/proactive Preventive Maintenance as assigned • Responsible for the overall ownership of the service order or ensure escalation processes are followed appropriately. • Interviews customers to collect information about known issues, then leads user through diagnostic procedures to determine source of error or cause of problem. • Logs and tracks all service order activity in SAP ECC, Salesforce, maintains service history records and related problem documentation. • Consults with advanced team members and their liaisons to understand software and hardware errors. • Cleans and maintains all equipment and pumps. Assists with the picking and packing of medical equipment. • Provide technical assistance and instruction on equipment operation and maintenance of the equipment. • Responsible for pre-install checks, routine checks, trouble shooting and restoration of equipment to determine that the equipment is functioning according to manufacturers’ specifications. • Update and provide management with feedback regarding any improvement strategies that may be implemented • Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required. • Manages parts per the parts management policy and procedures • Transport equipment and supplies as needed. • Applies knowledge and skills to complete own work • Depends on others for instruction, guidance and direction • Develops competence in own area by performing routine work • Knowledge and Skills: • Understands and applies a disciplined troubleshooting methodology when interfacing with customers on advanced technical issues. • Demonstrates excellent interpersonal skills, solid organizational, prioritization skills and a passion for providing excellent service. • Ability to multi-task and be adaptable to changing business environments. • Strong analytical and problem-solving skills. • Comfortable working in a cross functional dynamic team environment. • Ability to work independently and as part of a team. • Proficient with MS Office tools such as Outlook, Word, Excel, PowerPoint, etc. • Knowledge or experience with SAP, Salesforce an asset. • Exhibits a keen attention to detail and a profound passion for their work. • Fluent in English (read, write, speak) with a superb customer service skill. French is an asset. Education and experience required: • College or University graduate in Biomedical Electronics, Biomed Technology and/or Healthcare related field. • Preferred field customer service experience, with basic knowledge of theories, practices and procedures in a job family or skill within the medical device space. Physical Demands and Work Environment: • Possess and   maintain   a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards • Must be able to travel up to 20% across Canada, or as needed . • Physical ability to lift to 70 lbs (31 kgs) occasionally, and work on your feet for extended periods. This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. At BD, we reward,   support   and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and   retaining   high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under   "Your Career at BD” . Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors that contribute to the range displayed. The range displayed is   comprised   of wages, which includes base salary and commission, as well as certain components of our bonus programs. The salary offered to a successful candidate may vary based on a variety of factors including relevant experience, education, skills, qualifications, and work location. Salary Range Information:    $24.44 - $50.48 CAD   Hourly This job posting is for an existing vacancy As part of our recruitment process, we may, in certain circumstances, use technologies such as artificial intelligence or machine learning to screen, assess, or select applicants. These technologies will only be used   in accordance with   applicable laws and regulations . Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight! Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577. earlycareer Warum zu uns? Um Sinn in den Möglichkeiten zu finden, brauchen wir Menschen, die das große Ganze sehen und die menschliche Geschichte verstehen, die allem zugrunde liegt, was wir tun. Wir heißen Menschen willkommen, die Vorstellungskraft und Antrieb mitbringen, um uns dabei zu unterstützen, die Zukunft des Gesundheitswesens neu zu gestalten. Bei BD erwartet Sie eine Kultur, in der Sie lernen, wachsen und erfolgreich sein können. Wir glauben, dass wir schneller lernen, tiefer zusammenarbeiten und eine stärkere Kultur aufbauen, wenn Menschen persönlich zusammenkommen. Werden Sie Teil unseres Teams und genießen Sie eine Kultur, in der persönliche Zusammenarbeit Ihr Lernen, Ihren Fortschritt und Ihren Erfolg fördert. Weitere Informationen zu BD finden Sie unte r https://bd.com/careers . Becton, Dickinson and Company ist ein Arbeitgeber, der Chancengleichheit bietet. Bewerber werden unabhängig von Rasse, Hautfarbe, Religion, Alter, Geschlecht, Glauben, nationaler Herkunft, Abstammung, Staatsbürgerschaftsstatus, Familienstand, Lebenspartnerschaftsstatus, Familienstatus, sexueller Orientierung oder Identität, Geschlechtsidentität oder -ausdruck, genetischen Merkmalen, Behinderung, militärischem Status oder Veteranenstatus sowie anderen gesetzlich geschützten Merkmalen bewertet. Required Skills Optional Skills . Primary Work Location CAN Mississauga - Millcreek Drive Additional Locations Work Shift CA 0800-1630 M30 4000-5 (Kanada)