Job Opportunities API

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.     At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.     Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!      Learn more about GovTech at tech.gov.sg.   [About CCYC] CCYC (Culture, Community and Youth Cluster) is a part of GovTech's Government Digital Transformation team where we support the Ministry of Culture, Community and Youth (MCCY) and its statutory boards — such as the National Arts Council (NAC), People’s Association (PA), Sport Singapore (SportSG), and MUIS—by delivering digital solutions that promote social cohesion, cultural vibrancy, and youth engagement. Our growing suite of products include the following: Community Engagement Platforms - Digital products that enable citizens to participate in grassroots and national events, including Volunteer Management, Community Event Registration, Feedback and Ideation products for civic engagement. Cultural Participation and Arts Enablement - Event Discovery and Ticketing, Grant Application for Arts Funding, Digital Storytelling and Archival products. Youth Development and Empowerment - Platforms for Youth Leadership and Volunteering Opportunities, Gamified Learning Tools for civic education, Co-creation Platforms for Youth Policy Input etc. Sports and Active Lifestyle -  Facility booking, Fitness tracking and Rewards, Data Platforms for Sports Policy and Performance Tracking [What you will be working on]   Establish and optimise product feedback loops by collecting, analysing, and synthesising user insights, support tickets, and stakeholder input into clear product recommendations Drive cross-functional alignment by facilitating communication between product management, engineering, design, engagement, and policy functions to ensure coordinated product delivery Own feature release readiness by ensuring user onboarding flows, support documentation, and success metrics are in place ahead of each release Analyse product performance through data analysis, user behaviour tracking, and operational metrics to identify improvement opportunities and inform product roadmap decisions Build operational infrastructure including dashboards, reporting systems, process documentation, and workflow automation to support scalable product operations Own and execute internal operational workflows — including user onboarding, admin permissions, and offboarding — and identify process inefficiencies to implement improvements independently Investigate and resolve complex product issues highlighted by users by coordinating across teams, analysing root causes, and implementing systematic solutions to prevent recurrence Plan and deliver onboarding workshops and training sessions for Community Club staff and grassroots leaders; assess agency readiness post-training, iterate on the approach, and re-engage users at risk of churning [What we're looking for]   Technical capabilities Proficiency in data analysis tools and SQL for extracting insights from product usage data, user behaviour metrics, and operational databases Experience with product analytics platforms, CRM systems, and project management tools to track performance and coordinate cross-functional initiatives Strong spreadsheet and dashboard