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Product Manager-Loyalty

inspirebrands
Companyinspirebrands
CategoryProduct
LocationAtlanta Support Center
Remote
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted14 Jul 2026
Last verified7 Aug 2026
SourceEmployer ATS (workday)
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Description
Th is   Product Manager   role   will   shape   the future of loyalty at Inspire Brands by   turn ing   customer insights, market trends, competitive intelligence, and business priorities into   memorable experiences   that drive growth, engagement, and measurable impact. Working across a   distinctive   portfolio of leading   restaurant   brands,   they will   define   the   loyalty product   roadmap,   advance   program   strategy, and bring bold ideas to life   across digital and in-restaurant touchpoints . This role sits at the intersection of guest and team member experience, business strategy, and technology. They will   lead   loyalty   initiatives from concept to launch, partnering with engineering, design, analytics, operations, marketing, and business stakeholders to solve complex problems , unlock new opportunities, and   deliver   scalable capabilities that produce   meaningful outcomes. Great candidates are naturally curious, relentlessly customer-focused, and   compelling storytellers that bridge insights into actionable strategy . They connect data, insights, customer behavior, and emerging trends to challenge assumptions , make smart tradeoffs, align teams, and elevate loyalty across the organization and customer journey. RESPONSIBILTIES • Drive product strategy and roadmap execution   by   identifying   opportunities that improve guest experiences and business operations, prioritizing investments based on customer, business, and performance insights. • Lead end-to-end product strategy and lifecycle management , defining roadmaps, prioritizing investments, and guiding products from concept through launch, growth, and retirement. • Partner across brands and enterprise functions to align stakeholders , define solutions, and deliver scalable technology capabilities that meet business   objectives . • Design and   optimize   user-centric product experiences , translating business needs into scalable solutions, requirements, and workflows that deliver intuitive and effective experiences for administrators, operators, and guests. • Measure, enable, and continuously improve product outcomes   through KPI management, program planning, change management, training, and stakeholder education to maximize business impact and adoption. EDUCATION AND EXPERIENCE QUALIFICATIONS • 4 Year Degree and/or Bachelor's Degree • Required Minimum:   Bachelor's degree in Business , Marketing, Computer   Science,   or related field • 5-7 years of experience   of   product management practices , agile methodologies, and test-driven development experience. • Demonstrated thought leadership in   solving customer-facing   digital   experience opportunities . • Demonstrated experience collaborating with both business and IT to   accomplish   project objectives • A proven   track record   of driving digital innovation and delivering outperformance to   stated   business goals • Experience working with loyalty and offer programs a   plus, but   not   required KNOWLEDGE, SKILLS, ABILITIES • Deep understanding of ecommerce business, consumer mindset, digital user experience, digital design   frameworks   and processes • Strong analytical skills and an ability to lead data-driven discussions to drive alignment around prioritization and impact • Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussin g   tradeoffs between development and business teams • Knowledge of the range of activities related to the product development lifecycle ( e.g.   opportunity identification, product discovery, project execution, and post launch performance measurement and management) • Deep knowledge of agile delivery principles • Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirements • Excellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiences • Excellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challenges • Strong project/workflow management, prioritization, and negotiating skills • Ability to influence cross-functional teams and deliver results; conscientious about meeting project deadlines • Passion for the restaurant industry and   a strong desire   to help shape the future at Inspire Brands with entrepreneurial spirit • Self-starter personality who can   operate   with minimal supervision Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.