Job Opportunities API

Position Overview   The Product Consultant is a senior, customer facing role responsible for guiding clients through product selection, technical considerations, and order execution within their assigned product category. This role blends  product expertise, consultative selling, and operational precision  to deliver an exceptional client experience from initial engagement through estimate and quote delivery.   Product Consultants are accountable for  accurate estimating and/or quoting, clear communication, and smooth handoffs , working closely with Design Center leadership, Coordinators, Outside Sales, vendors, and operations teams. While category expertise may vary, the expectations for professionalism, ownership, and execution remain consistent across all Product Consultants.     Core Responsibilities   Client Engagement & Sales   Engage clients with confidence and professionalism, identifying needs through active listening and thoughtful questions   Provide expert guidance on product options, compatibility, design considerations, and general installation implications   Prepare accurate quotes, estimates, and special-order documentation within expected turn times   Deliver a high touch, consultative experience aligned with Design Center standards   Product Expertise   Maintain deep working knowledge of assigned product categories, including specifications, options, limitations, and lead times   Interpret drawings, measurements, and technical documents with accuracy   Stay current on vendor offerings, product updates, and industry trends   Clearly explain technical information in a client friendly, approachable manner   Operational Excellence   Process quotes/estimates/orders with precision, ensuring accuracy in pricing, quantities, specifications, and documentation   Review vendor requirements and specifications prior to order submission to prevent rework or delays   Coordinate with purchasing, warehouse, fabrication, and installation partners as needed   Support inventory checks, sample management, and returns when applicable   Maintain showroom displays to ensure accuracy, cleanliness, and visual appeal   Cross Functional Collaboration   Partner closely with the Design Center Coordinator to ensure smooth client handoffs and follow-up   Maintain strong collaboration with Outside Sales to support leads, selections, and project transitions   Communicate clearly when information is incomplete or additional details are required   Provide backup support across product categories during peak periods or coverage gaps, as needed   Problem Solving & Issue Resolution   Troubleshoot product questions, order discrepancies, and technical issues with professionalism and urgency   Coordinate with vendors and internal teams to resolve issues efficiently   Communicate transparently with clients regarding timelines, changes, and order status     Qualifications & Experience   Experience in a customer facing sales or consulting role within building materials, home products, or a related industry   Strong technical aptitude and ability to interpret product specifications and documentation   Excellent communication and organizational skills   High attention to detail and commitment to accuracy   Comfortable working in a fast paced, consultative showroom environment   Willingness to deepe