Job Opportunities API

Summary The Process Improvement Manager drives operational efficiency and consistency across retail operations by leading process improvement initiatives. This role uses Lean and Six Sigma methodologies to analyze workflows, identify inefficiencies, and implement scalable, technology-enabled solutions. The manager partners with cross-functional leaders to redesign workflows, define KPIs, and support system-enabled adoption that reduces cost and improves customer experience. Responsibilities • Lead end-to-end process improvement initiatives across inventory, supply chain, and in-store workflows to improve efficiency, cost, and service outcomes. • Apply Lean and Six Sigma methodologies to analyze processes, eliminate non-value-added activities, and standardize execution. • Design, document, and maintain standardized processes and visualizations (Lucidchart, Visio, or similar). • Partner with cross-functional stakeholders to align priorities, secure sponsorship, and drive accountability for results. • Translate business needs into system-supported workflows and support technology enablement and adoption. • Define and monitor KPIs to measure impact and sustain continuous improvement; identify risks and develop mitigation strategies. Requirements • Bachelor’s degree in Industrial Engineering, Business, Finance, IT, or related field. • Lean Six Sigma Green Belt certification required; Black Belt preferred. • Experience leading or contributing to complex process improvement or systems initiatives within retail or operations, ideally in luxury retail. • Strong operational and analytical skills with advanced proficiency in Microsoft Excel. • Excellent communication, facilitation, and stakeholder management skills; ability to lead workshops. • Experience with ERP, POS, or CRM implementations and familiarity with project management tools and methodologies; PMP preferred. • Willingness to travel within the United States.