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Process & Focus Improvement Lead Location(s): Memphis, TN, US, 38107 Function: Manufacturing Audience: Hourly Work Arrangement: On Site Requisition ID: 67872 Process & Focus Improvement Lead Job Description Department: Technical/Quality Reports to: Technical Leader/Operations LeaderSupervises: N/A FLSA Status: Non-exempt; Hourly PURPOSE OF THE JOB The primary objective of this position is to provide internal and external support for all quality initiatives. This position is responsible for suggesting, establishing, and maintaining quality standards, testing and inspection, and the rejection of all sub-standard products in a safe manner. This position coordinates any action involving customer claims for inferior or defective product, which has been installed or shipped. JOB RESPONSIBILITIES • Comply with all safety and plant requirements individually and hold other team members to the same high standards of safety Process Performance • Support the TPM process through Daily Management and participating on AM area or Pillar Teams as required. • Support plant maintenance and operations teams in system and equipment troubleshooting and in technology transfer• Performs root cause analysis in partnership with key stakeholders to address quality issues, implementing sustainable corrective actions for process shifts or upsets • Analyze product and process data to optimize performance. Identify and implement process improvements and best practices with the goals being enhanced safety, enhanced functionality, and improved efficiency. • Identifying and requesting capital funding for equipment, modifications, etc. • Participates in the safety, quality, autonomous maintenance, TPM, 5’s and housekeeping programs as established within the plant • Develop and maintain master samples for granuales and shingles for production lines • Customer Response Center main contact. Record and maintain log of calls and validate claims on monthly report • Complete lab test for warehouse audts, lab testing as directed by Granville, and raw material testing • Investigate roof claims, conduct inpections as needed to resolve claims, coordinate roof sampling and record and report findings • Communicate quality issues to plant personnel. • Develop and coordinalte LPA’s • Assit with managing QM Pillar with Technical Leader • Maintain, calibrate and troubleshoot Quality equipment related to quality of product in production • Coordinate plant trials of new products, raw materials or product enhancements • Develop SPC charts to include lab and production measurements • Conduct training, annual lab certification and provides necessary feedback • Maintain lab inventories order as needed to keep lab supplies stocked • Participate in customers visits, and conduct contractor training Leads Continuous Improvement Activities • Leverages standard work to minimize variation and waste • Leads Focused Improvement activities to improve process capability and efficiencies, reduce costs, and eliminate waste• Partners with relevant stakeholders to optimize process and drive continuous improvement initiatives • Participates in and leads Kaizen and 5S events in various work areas throughout plant JOB REQUIREMENTS EDUCATION AND EXPERIENCE • BA degree in Engineering preffered• Three or more years of manufacturing experience strongly preferred KNOWLEDGE, SKILLS & ABILITIES • Understand verbal and written instructions • Perform basic mathematical calculations• Operate necessary software to successfully perform job responsibilities • Log into and navigate Talent Center and accomplish required online training routinely • Think under pressure and make quick decisions to identify solutions • Work well in a team environment • Strong attention to detail • Must be able to learn the responsibilities of this position ESSENTIAL PHYSICAL REQUIREMENTS/WORK ENVIRONMENT • Wear required PPE equipment (safety glasses, bump cap, steel toe boots, ear protection, heat/cut resistant gloves, long sleeve shirt, and face mask)• Able to shovel wet sand • Climb and descend stairs • Lift, push, and pull 50lbs repetitively • Repetitive hand, arm, leg movements COMPUTER AND SOFTWARE COMPENTENCIES • Must be able to operate a computer • Log into and navigate Owens Corning University (OCU) and accomplish required online training routinelyo A proficiency in the following computer applications: • Outlook, Work, Excel, and Powerpoint • Access data entry and SAP ADDITIONAL REQUIREMENTS • Complete all annual safety and role specific training, as required by the nature of this position• Must pass all required assessments This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Nearest Major Market: Memphis Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. © 1996–2026 Owens Corning. The color PINK is a registered trademark of Owens Corning. THE PINK PANTHER™ & © 1964–2026 Metro-Goldwyn-Mayer Studios Inc. All Rights Reserved. × When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. 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