Job Opportunities API

Description General Job Summary: Vital to the success of organization with providing the Companies patients and visitors with a premier orthopaedic experience and focusing on their individual needs. Responsible for scheduling surgeries, tests and maintaining provider’s calendar Essential Job Functions: • Provide excellent customer service to patients by addressing their concerns and providing necessary information per provider protocol. • Handle all aspects of scheduling patients’ testing, surgeries (post and pre-op), and procedures including insurance pre-authorization. • Establish and maintain effective working relationships with patients, providers, co-workers and external contacts. • Strong organizational skills with the ability to prioritize tasks and manage multiple tasks simultaneously. • Excellent communication skills, both verbal and written, to effectively interact with patients and healthcare professionals. • Performs other duties that may be necessary or in the best interest of the practice including assisting other members of the company. • Obtain necessary patient information and medical records for scheduling purposes in an electronic health records and practice management system. • Answer messages, emails, and/or voice mails in a timely manner. • Provide guidance to patients/caregivers on completing necessary forms and information. • Maintain/update physician(s) schedules and calendar(s). • Compliance with HIPAA guidelines. • Takes the initiative in performing additional tasks that may be necessary or in the best interest of the practice. Requirements Education/ Experience: • High school diploma or equivalent required. • Medical certification required with two to five years’ experience as a Medical Assistant preferred. • CPR/AED and First Aid Certification preferred. Other Requirements: Must be patient care oriented with a team environment focus. Schedules will change as department needs change, including overtime and weekends. Weekly travel between locations. Performance Requirements: Knowledge: • Knowledge of the Companies Mission, Vision and Values. • Knowledge of customer service principles and techniques. • Knowledge of electronic health records and practice management systems. • Knowledge of medical terminology. • Knowledge of HIPAA guidelines. • General knowledge of insurance guidelines. Skills: • Proficiency in computer systems and software used for scheduling purposes. • Ability to confirm patient’s insurance provider and either obtain prior authorization or communicates needs for prior authorization to appropriate parties as needed. • Strong decision-making and critical thinking skills. • Strong interpersonal and teamwork skills. • Strong customer service skills. • Strong communication skills in a professional manner during stressful and sensitive situations with patients of all ages. Abilities: • Ability to lead by example while projecting a pleasant and professional image. • Ability to demonstrate compassion while caring for others • Self-directed and motivated to proactively plan, prioritize, and complete tasks. • Ability to maintain composure during challenging interpersonal interactions. • Ability to handle multiple scenarios/ interruptions throughout the day. • Demonstrates regular, consistent and punctual attendance. • Exhibits desire to continuously learn, improve service deliver, and work in a team environment. Equipment Operated: Standard office equipment. Work Environment: Medical office. Mental/Physical Requirements: Involves sitting approximately 90 percent of the day. Repetitive data entry. Must be able to remain focused and attentive without distractions (i.e. personal devices).