Job Opportunities API

About Niche Niche is the leader in school search. Our mission is to make researching and enrolling in schools easy, transparent, and free. With in-depth profiles on every school and college in America, 140 million reviews and ratings, and powerful search tools, we help millions of people find the right school for them. We also help thousands of schools recruit more best-fit students, by highlighting what makes them great and making it easier to visit and apply. Niche is all about finding where you belong, and that mission inspires how we operate every day. We want Niche to be a place where people truly enjoy working and can thrive professionally.   About The Role We are looking for a Principal Sales Operations Manager to join our Revenue Operations team at Niche. This is a broad-ownership role — you'll run the day-to-day operational engine of our revenue org, serving as the primary resource for our sales, support and implementation reps. On the sales ops side, you'll drive adoption of best practices across the revenue org, own the operational rhythm of pipeline reviews, and be the first call for reps and managers with process questions. You'll also carry operational responsibility for elements of our post-sale motion, partnering with Customer Success and Account Management on renewal workflows, process coordination, and operational reporting. This is a high-ownership, low-ambiguity-tolerance role. You'll operate independently, keep things moving without being asked twice, and bring both precision and presence to everything you do.   What You Will Do Drive adoption and enforcement of sales processes and best practices across the revenue org — communicating changes clearly, following up on compliance, and escalating where needed Own the operational rhythm of pipeline review calls: ensuring SFDC data is accurate and meaningful before every call, tracking follow-through on action items, and surfacing hygiene issues proactively Serve as the first point of contact for reps and managers with process questions — territory administration, account routing, handoff procedures, and general ops support Manage SFDC support cases and minor data cleanup in partnership with the GTM Engineering team; own the business-side of data governance Coordinate ops onboarding for new revenue hires: tools access, process orientation, and playbook walkthrough. Partner with Sales Enablement on training content from an operational perspective — ensuring what gets taught reflects how the systems and processes actually work Serve as a point of contact for rep compensation questions: explain plan mechanics, translate variable pay into rep-level understanding, and de-escalate concerns with professionalism and patience Build and maintain rep-facing comp resources: FAQs, worked examples, and plain-language plan summaries that reduce inbound questions over time Own operational support for the post-sale renewal motion: renewal workflow coordination, CS/AM process documentation, and operational tracking of renewal and churn metrics Partner with Customer Success and Account Management leadership on day-to-day operational needs — acting as the RevOps point of contact for post-sale process questions Produce ad hoc and recurring operational reports for revenue leadership across both sales and post-sale motions   What We Are Looking For 5–7 years in Revenue Operations, Sales Operations, Customer Success Operations, or a related GTM operations role in a B2B SaaS environment Demonstrated ability to manage across multiple operational domains without losing quality or responsiveness in either Strong working knowledge of Salesforce — comfortable with data management, reporting, and process administration (not engineering-level development) Experience with variable compensation mechanics — you don't need to design plans, but you need to understand them deeply enough to explain