Job Opportunities API

Please complete the attached   Internal Transfer Request Form  and submit.     Please make sure to   apply with your Coupang e-mail address .              Company Introduction     Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.       Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.   We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”         Role Overview     We are hiring Program Managers for our Instock Management team to optimize product quality and customer experience. In this role, you will establish a verification process for T0 (Direct) and T1 (Authorized) vendors and build a Vendor Scorecard to monitor operational defects (Andon cords). You will partner closely with FC, BM, and CS teams to manage SLAs, reduce the aging of defects, and enforce a rigorous block/unblock mechanism for underperforming vendors. This is an excellent opportunity for data-driven operators who excel at cross-functional execution and continuous inbound supply chain improvement.     What You Will Do   We are seeking for dynamic, data-driven, and highly strategic   Program Managers   to join our   Instock Management team. In this role, you will sit at the critical intersection of inbound supply chain health, product quality, and customer experience. You will own the operational framework for managing and auditing our supply base, specifically classifying them into   $T0$ (Direct Vendors)   and   $T1$ (Non-Direct but Authorized Vendors) . A core focus of this role will be designing and scaling a comprehensive   Vendor Scorecard   to track operational and quality defects ( Andon cords ). You will also build and enforce the governance mechanism to block non-compliant vendors from our platform and establish clear pathways for them to be unblocked once corrective actions are met. Key Responsibilities 1. Vendor Classification (T0 / T1) & Verification Setup and manage the operational and verification process for profiling vendors into distinct tiers: T0 : Direct Vendors (1P/Direct brand relationships). T1 : Non-Direct but Authorized Vendors (Distributors/Authorized resellers). Ensure that both tiers adhere to strict quality, authenticity, and packaging guidelines before their products enter our inbound supply chain. 2. Vendor Scorecarding & Andon Tracking Design, build, and maintain a centralized   Vendor Scorecard   to track, aggregate, and analyze the volume and frequency of Andon cords triggered by each vendor. Use scorecard data to hold vendors accountable, identifying chronic offenders and systemic defect trends (e.g., high damage rates, incorrect labeling, or counterfeit/quality flags). 3. Enforcement Mechanisms (Block / Unblock Process) Establish a rigorous, fair, and automated governance policy to   Block   vendors who breach acceptable Andon thresholds, protecting the customer experience from low-quality products. Design a clear, structured   Unblock   mechanism, outlining the exact standard operating procedures (SOPs) a vendor must complete—such as Root-Cause Analysis (RCA) and Corrective and Preventive Actions (CAPA)—to regain listing privileges. 4