Principal/ Lead Product Manager, Singapore Customs
GovTech
| Company | GovTech |
| Category | Product |
| Location | Singapore |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Manager |
| Salary | Not stated by the employer |
| Posted | 27 Apr 2026 |
| Last verified | 9 Aug 2026 |
| Source | Employer ATS (greenhouse) |
Description
GovTech is the lead agency driving Singapore's Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Product Managers make sure that the right things get done so that our digital products meet user needs and continuously remain relevant. At a high level, this means establishing a clear vision for what a product should be and what is needed to get there. On a day-to-day basis, this means handling all the different facets of a product and making sure they are coordinated – across user needs, technical constraints, and design goals.
Be the leader and driver in executing the implementation of Government to Businesses products in Singapore Customs from the transformation of business processes to product development, testing, delivery and continuous improvements. In particular, a major product you will be working on is the platform that enables trade-related transactions and connections between various stakeholders in the trade ecosystem, including overseas Customs authorities and other trade regulators in Singapore. In addition, you will coach some product managers in the Finance cluster.
What you will be working on
You will lead a team and be involved in planning and executing the full product lifecycle including the following:
Crafting Custom Experiences for Each User Journey
Engage the agency Product Owner to establish a clear vision for what the product should be and what is needed to get there
Collaborate with business partners to define the product vision and mission and obtain key stakeholder buy-in
Work out the product outreach and promotion strategies with business partners
Define the product go-to-market strategy and work with relevant partners to execute the plan
Designing, Testing, and Iterating Through Experiments
Design, test, and iterate through experiments to improve the user journey
Manage the product budget through expenditure monitoring, cashflow management, and securing funding
Develop the workplan with the product team
Provide sufficient resources for product development, including procurement of software, hardware, and ICT professional services
Monitoring, Capturing, and Studying User Behaviour
Conduct user studies to understand their needs and problems
Analyse data to uncover usage patterns that can inform product decisions
Research the industry to understand complimentary and competing solutions
Collecting, Analyzing, and Presenting User Interest
Translate the product strategy into technical, detailed, actionable plans for business and vendor teams
Understand the developers' needs and if necessary support them in exploring emerging tools and techniques that can meet their needs
Analysing and Studying User Segments
Formulate strong proposals by evaluating the pros and cons of different solutions and provide compelling justifications for them
Consider how the services could be delivered for different market segments and prioritize feature development
Creating Data-Driven Analytics and Insights
Create data-driven analytics and insights for action and to make appropriate trade-offs
Coordinate efforts across multiple functions including marketing, legal, and finance
Co-create with the Product Owner to draft the budget papers to seek resources for the product's development
Driving User Growth
Drive user adoption and growth through increased engagement, expanding types of features, and higher usage in a financially sustainable manner
Maintain a wide netw