Job Opportunities API

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands. About the Role The Post Sales Subject Matter Expert  ( Veeam Data Cloud M365)  will  be responsible for the onboarding and adoption of Veeam Data Cloud M65. They will achieve success by getting customers up and running quickly and using their  expertise  to help with any team that calls upon them.   What You’ll Do Act as product and subject matter expert across multiple Veeam SaaS product  Successfully onboard customers of various complexity across multi geos  Utilize telemetry to conduct customer/account health checks and escalate matters as required.  Help drive new case studies and references with assigned customers.   Collaborate internally with post sales team and broader cross functional groups to drive continuous improvement and a superior customer experience   Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized.   Provide feedback to Product Management on key features or product limitations that are inhibiting usage and growth.   Help collaborate and build out documentation for team processes.    Contribute to a positive, innovative, adaptable, and growth minded work culture   Proactively identify areas of potential customer risk and build action plans to help remediate   Work with customers and Veeam Employees from a remote office location.   Traveling up to 20% of working time.   What You’ll Bring Prior customer or technical success related work experience is required, 5+ years preferred  Deep understanding of the Microsoft 365 environment, Cloud & Hyperscaler technologies, and Microsoft Applications   Experience developing and communicating new ideas and proposals for team improvements                                                           Demonstrates patience, understanding and empathy to effectively manage conflict and concerns   Ability to adapt to changes in roles and responsibilities    Experience gathering and analyzing success metrics including current usage and key growth stats                                                                    Familiarity with using Service Now and Salesforce  Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)    Bonus Skills Bilingual skills What You’ll Get  21 annual vacation days, additional days based on tenure, plus   4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares Private health, dental, and vision insurance for employees and dependents, including outpatient care, hospitalization, pregnancy monitoring, and psychology support Monthly lifestyle and daily meal benefits: 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform Life insurance (2× annual gross salary), critical illness, and disability coverage, plus vision reimbursement Free access to B