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Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives in Sofia, Bulgaria, complete with fully paid relocation! This is a wonderful chance for individuals eager to grow their careers in a dynamic environment while enjoying the vibrant culture of Bulgaria. Responsibilities Provide top-notch customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat. Assist customers by handling inquiries, resolving issues, and providing detailed information about our products and services. Professionally manage customer complaints and ensure a positive customer experience. Document customer interactions accurately and follow up to maintain high satisfaction levels. Collaborate with team members and other departments to improve service quality and efficiency. Stay updated on company policies, products, and promotions to effectively assist customers. Participate in continuous training programs to enhance product knowledge and customer service skills.