Polestar Product Genie
Lookers
| Company | Lookers |
| Category | Engineering |
| Location | Glasgow |
| Remote | On-site (inferred) |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| Posted | 23 Jul 2026 |
| Last verified | 12 Aug 2026 |
| Source | Employer ATS (greenhouse) |
Description
About us : We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Product Genius (Part‑Time) – Glasgow Silverburn (Polestar)
Part‑Time | Permanent
Salary: £12.77 per hour + excellent benefits
Hours: 22.5 per week (rota basis)
Shifts:
15:00 – 21:00 Monday to Friday
09:30 – 19:00 Saturday & Sunday
Why Join Us?
Starting with 30 days’ holiday (pro‑rata)
Generous retail discounts
Pension scheme
Enhanced maternity & paternity packages
Clear training and progression pathways
Comprehensive EV and product training
About the Role
We’re looking for an enthusiastic Product Genius to join our Polestar team at Glasgow Silverburn, delivering an exceptional customer experience and helping customers explore the future of electric mobility.
As a Product Genius, you’ll be the in‑branch expert — guiding customers through our electric vehicle range, explaining features, supporting test drives, and helping them feel confident and excited about the Polestar brand. This role is customer‑experience focused, not sales‑target driven, but you’ll work closely with the Sales team to support the full journey from enquiry to handover.
Our training is designed so that no automotive experience is required. With digital learning platforms, interactive webinars and a buddy system, anyone with strong customer service skills and a passion for learning can thrive.
You’ll also have opportunities to support Marketing & Events and Business Development .
A full UK driving licence is essential.
Day‑to‑Day Responsibilities
Preparing the showroom and vehicles for the day
Supporting the Sales team and delivering an outstanding customer experience
Acting as a Polestar brand ambassador
Communicating with customers via email, phone and in person
Organising and accompanying customers on test drives
Learning our product range to confidently guide customers to the right vehicle
Enhancing the customer journey from enquiry through to delivery
Ensuring all paperwork and processes are completed accurately
Essential Skills
Confident communicator with a positive, customer‑focused approach
Willingness to go the extra mile
Strong initiative and teamwork skills
Full UK driving licence
Keen to learn and progress within the automotive environment
Core Benefits:
Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added prote