Job Opportunities API

Holland Bikes is a Franco-Dutch company specialized in the rental and sale of classic and electric bikes, accessories, as well as bike repair and maintenance across France. But that’s not all: we also offer bike rentals and guided tours in some of the most beautiful cities in the world such as Paris, Versailles, Bordeaux, Nice, Lyon… and even New York! 🚲 Paris isour largest rental location supported by the Planning team based at our headquarters (15th arrondissement), which coordinates all tours and rentals. The team can work from home a few days a week. At the heart of this role: delivering an outstanding customer experience, from the very first contact to the return of the bike. Tasks As a key point of contact, you play a central role in shaping the customer experience. You are both an organizer and a true ambassador of Holland Bikes. • Be the first point of contact for customers, representing Holland Bikes with warm, responsive, and professional communication (email & phone) • Guide customers from initial inquiry to booking, ensuring a smooth and personalized experience • Handle day-to-day operations (creating rental contracts, assisting with bookings) • Schedule guided tours according to the availability of multilingual tour guides • Turn unexpected situations or customer dissatisfaction into opportunities for loyalty, by providing quick and effective solutions • Actively contribute to the continuous improvement of the customer experience Requirements • Customer service mindset and organized, detail-oriented, and solution-driven • Communication skills, both written and verbal • Ability to manage multiple requests while maintaining clear priorities • Interest in tourism • Proactive approach to anticipating customer needs and improving satisfaction • Fluent in both French and English (required), Dutch (preferred) Benefits • Company bike scheme or discount on the Navigo pass • Friends & Family discount • Friendly, inclusive and multicultural atmosphere • Enriching experience in the tourism industry in France • Joining Holland Bikes means becoming part of a committed team where customer satisfaction is at the core of every decision, in a fast-growing and dynamic industry. It’s also a great opportunity to quickly develop key skills in customer relations and operations coordination 📍 Location : Position based at Holland Bikes’ headquarters in Paris (15th arrondissement). 📅 Conditions : Fixed-term seasonal contract (35h) from July to January, with potential for a permanent contract. Weekend and public holiday work required.