Job Opportunities API

Description Phone Triage Nurse (RN or LPN) Little Rock or Conway or clinic Description: This position is strictly a phone triage position, not patient facing. In office Responsible for triaging patient problems, which includes phone calls to discuss pre & post op education, review lab work, and diagnostic tests with patients. ESSENTIAL DUTIES AND RESPONSIBILITIES • Triaging patient phone calls. Not a patient facing role, strictly phone. • Covering nurse messages when nurses are in clinic or out of the office. • Provide patient education. • Utilizing critical thinking skills to distinguish between emergent and non-emergent care. • Manage prescription refills. • Maintain Patients confidentiality at all times. • Communicate with Physicians/Nurse/Staff as needed. • Practice teamwork, service and respect for coworkers and patients. • Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response. • Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances • Schedule appointments and diagnostic testing as needed • Review and treat labs over the phone as needed • Perform any other related duties as required or assigned. Requirements Education : High school diploma. Active and unrestricted Registered Nurse License or LPN License. Experience : Minimum of one year work experience in a hospital or clinic setting. Critical care experience preferred but not required. Knowledge : • Knowledge of basic computer skills • Knowledge of medical terminology • Knowledge proper patient care • Knowledge of OSHA/HIPAA regulations Skills : • Skill in appropriate use of universal precautions, safe workplace and confidentiality methods. • Skill in health information management by appropriately charting patient data. • Skilled in appropriately taking vital signs and weights if needed. • Skill intact and diplomacy in interpersonal interactions. • Skill in understanding of patient education needs by effectively sharing information with patients and families. • Phlebotomy and proper specimen handling. Abilities : • Ability to read, understand and follow oral and written instructions. • Ability to file materials correctly when dealing with daily charts. • Ability to be a team player. • Ability to establish and maintain effective work relationships with patients, employees, and the public.