Job Opportunities API

  Pager Health℠ redefines how members navigate to care and wellness, validated by clinicians and powered by AI. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 26 million individuals across the United States and Latin America.   All applicants must submit a resume in English to be considered    We are looking for a Per Diem (As Needed) Nurse who can commit to 4-30 hours per week. Candidates must be available for one weekend a month  and some holidays. Shifts range from 4 to 12 hours, with scheduling based on business needs. Candidates must also be able to complete a 4 week, full-time (M-F 9am-5pm)  onboarding period. If you have a flexible schedule and are comfortable picking up both last-minute shifts and pre-planned hours, this role is a great fit for you! An active compact unencumbered RN license in Puerto Rico is required for this position. In addition, licensure in one or more US states is HUGE plus .  The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.   Responsibilities for the Per Diem Triage RN, Nurse Navigator:   Provide exceptional customer service and virtual care by communicating with patients via phone, live messaging, video, and/or email   Document within EMR   Follow and apply clinically validated triage protocols   Ensure the highest quality customer service for patients and providers   Complete basic nursing responsibilities, outpatient testing, medications, etc…   Troubleshoot technology with patients   Work to ensure a seamless patient call center experience   Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care   Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience   Assist in identifying technology needs that improve patient experience   Additional projects as assigned   Candidate Profile for the Per Diem Triage RN, Nurse Navigator:   Passionate about patient care and triage   Enjoy helping others   Ability to use critical thinking when presented with new and challenging situations   Relish solving problems, seeking out answers, and trying new things   Kind, empathetic and possess a strong social perceptiveness   Positive, energetic, and fun!   Outstanding multitasking skills   Enthusiasm and savviness for new technology   Mastery of oral and written language along with strong typing skills   Ability to assess and communicate with patients via a text-based platform   Flexible and fast learner, comfortable in a fast-paced and changing environment   Eager to challenge the status quo of traditional healthcare   Detail oriented and an organized self-starter with outstanding interpersonal skills   Ability to give and receive actionable feedback   Qualifications:   2+ years of clinical hospital experience   An active unencumbered RN license in Puerto Rico   Minimum of Associate's Degree in Nursing (ADN)   Fluent in spoken and written English and Spanish is required; All applicants must submit a resume in English to be considered    Prior call center exper