Job Opportunities API

M3 ( www.m3as.com )   is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond. Description Summary:      We're looking for an organized, detail-oriented, and dependable People Operations Generalist to join our People Operations team. This role is responsible for executing the day-to-day programs, processes, and support that power the employee experience across the talent lifecycle, partnering closely with the Manager, People Operations and serving as a trusted first point of contact for employees and managers. Working independently within established processes, this individual contributor role administers and coordinates key programs across onboarding, performance management logistics, employee engagement, recognition, and compliance documentation. The ideal candidate has 4–6 years of People Operations experience across multiple functional areas, is comfortable operating with a high degree of independence, and thrives on execution, consistency, and getting the details right in a fast-paced SaaS environment. Essential Duties: The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties. Employee Relations & Employee Support Serve as a first point of contact for employees seeking guidance on policies, processes, and general People questions; route benefits-specific questions to the Payroll & People Operations Analyst and escalate complex or high-risk employee relations matters to People leadership. Support managers with documentation for coaching conversations, corrective actions, and performance improvement plans, using approved templates and guidance. Execute onboarding, internal transfer, and offboarding checklists (non-systems logistics such as first-day agenda, equipment coordination, orientation scheduling, and exit-logistics coordination) to ensure a consistent employee experience. Leave-of-absence intake, tracking, and compliance documentation are owned by the Payroll & People Operations Analyst. Process routine employee relations questions and documentation under established guidelines. Talent Programs: Administration Coordinate logistics, system setup (UKG), and communications for the annual performance review cycle. Compile and organize calibration data and materials for People leadership review. Administer promotion process paperwork and communications per the approved framework. Own end-to-end execution of the new hire orientation program, including content upkeep and format, within approved brand and content guidelines. Track program participation and compile completion and feedback data for People leadership review. Support talent acquisition operations through reporting, compliance, process improvements, recruiting events, and other talent acquisition initiatives that enhance hiring efficiency and the candidate experience. Provide overflow operational support to the Talent Acquisition team during periods of increased hiring activity or recruiter capacity constraints, assisting with interview scheduling, offer preparation, candidate communications, and ATS administration. Employee Engagement & Culture Administer employee engagement surveys: launch communications, monitor response rates, and compile results into reporting templates for People leadership. Own execution of the company