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Role title People Operations Adviser Reports to Global People Director Location UK-based / Hybrid / Global-facing Role purpose The People Operations Adviser will play a key role in supporting, maintaining and improving the Q5’s global People Operations infrastructure. This role is ideal for someone who has operated as an HR Adviser in the UK, understands the practical application of UK employment law, and has a strong passion for improving people systems, processes, data and employee experience. The role will take a lead role in supporting the organisation's core people systems, including HiBob, Leapsome, Culture Amp and other L&D-related platforms. They will ensure these systems are accurate, user-friendly and well embedded across the organisation, supporting the People team, managers and employees globally. The People Operations Adviser will also work closely with the L&D Lead to support the administration and delivery of learning programmes through the organisation's people systems, including programme set-up, enrolment, tracking, reporting, evaluation and user support. Working closely with the HR Adviser and wider People team, the People Operations Adviser will support the employee lifecycle while ensuring the systems, workflows and processes behind it are efficient, compliant and scalable. Key responsibilities Global people systems, HRIS and L&D platform support • Act as a key People team contact for Q5’s core people systems, including HiBob, Leapsome, Culture Amp and other L&D platforms. • Support the day-to-day administration, maintenance and continuous improvement of people systems across the global organisation. • Ensure employee data, workflows, permissions, processes and reporting are accurate, consistent and well maintained. • Support system configuration, testing, troubleshooting, user guidance and process documentation. • Work with the People team to identify opportunities to improve system use, automation, employee self-service and manager self-service. • Support the use of Leapsome for performance, feedback and development conversations, Culture Amp for engagement surveys (including the quarterly eNPS and engagement survey), and other platforms for learning-related workflows. • Produce people systems reports and dashboards to support decision-making across HR, L&D, performance and employee experience. • Create and maintain user guides, process notes and FAQs to help employees and managers use people systems confidently. Learning and development operations support Confidential — for internal use only | People / HR | [email protected] • Work closely with the L&D Lead to provide operational and systems support for learning and development activity. • Support the administration of learning programmes, workshops and development initiatives through the organisation's people systems. • Manage learning-related system activity, including programme set-up, employee communications, invitations, enrolment, attendance tracking, completion records and reporting. • Support the collection and analysis of learning feedback and evaluation data. • Help maintain accurate learning records and support reporting on participation, completion and engagement. • Identify opportunities to improve the employee and manager experience of accessing, completing and tracking learning activity. • Ensure L&D processes are well documented, repeatable and aligned with wider People Operations processes. People operations and employee lifecycle support • Support the delivery and improvement of core employee lifecycle processes, including onboarding, internal moves, contractual changes, performance cycles, engagement activity and leavers. • Partner with the HR Adviser to ensure employee lifecycle activity is accurately reflected in people systems and workflows. • Provide short-term cover for a