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"Pega Operation Support Analyst" is responsible for supporting decisioning software solutions that meet the business requirements. The "Operation Support Analyst" will work across several business channels with teammates to assure Pega logic development standards and consistencies are maintained, application performance is monitored and leading data intake processing. The "Operation Support Analyst" will contribute and develop solutions based on business requirements or modify current solutions to meet changing needs and have a wide range of marketing automation experience.Key Responsibilities:Examine business requirements and offer information against decisioning software logic designs to insure effective low risk production integration.Write the programming code, customize decisioning application software, enforce and perform appropriate quality assurance checks before production launch.Integrate and Validate new or modified business logic in multiple PEGA Environments.Maintain the required reference data for executing the decisioning logic, including offer/action compatibility.Resolving inquiries and service for the screening, prioritization, and resolution of production defects.Lead diagnosing application issues and communicate this via multiple coms channels as needed.Review and Update post-implementation support documentation.Run queries to analyze customer interactions and take actions to mitigate anomalies.Manage multiple stream ticking and reporting systemsManage a plan or schedule of offer and rule updates and deployment timings.Provide advice/support for the development of training programs.Proactively identify own training needs.Available to support on-call rotations and off business hours launch windowsDesired Profile:Pega Certification of Pega Decisioning Consultant.Experience with Operational support processesBachelor’s degree in computer science, engineering, or related field, required.Development experience with Pega Customer Decision Hub (CDH) including Adaptive Decision Manager (ADM), Impact Analyzer, NBA Designer and the remainder of the CDH decisioning solution suite.Creating and developing rules, propositions and rulesets with Pega Customer Decision Hub.Basic understanding of SQL, json, APIs and real-time decisioning.Knowledge of the Software Development Life Cycle, Operational Processes, and Project Delivery Process.Understanding of the principles behind Object-Oriented programming languages.Excellent communication skills.Ability to summarize data into high-level themes.Knowledge of Agile methodology.2+ years experience in inbound marketing/marketing technology utilizing Pega Customer Decision Hub and Operational best practices replated to Pega.Desired Experience:Understanding of adaptive models and measuring performance.Experience BOE, Value Finder, Customer Profiler, 1:1 Operations Manager, etc.Excellent analytical and problem-solving skillsClear and concise writing and verbal skillsExcellent organizational skills and ability to balance multiple concurrent assignments.Compensation Range: $90k-$100kIs this job not quite the right fit? No worries, Meytier has hundreds of active, open jobs. Browse more opportunitieshere. If you’d like to connect with a Meytier champion for help in your job search, create an accounthere.