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Payroll Bureau Pensions Administrator  Description We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people. Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. Why you’ll love this opportunity as an Payroll Bureau Pensions Administrator at Civica  The Payroll Bureau Pensions Administrator role is a great opportunity to manage pension administration for a range of customers, ensuring accuracy, compliance, and excellent service. You'll handle pension contributions, statutory returns, customer queries, and end-of-year activities while building strong client relationships. Success in the role comes from strong payroll knowledge, attention to detail, organisational skills, and an understanding of UK pensions legislation. With CIPP support, career development, and a fully remote working model, it's an excellent chance to grow your career with Civica. Requirements Maintain Payroll Bureau procedures in general and for each customer  Ensure the operational delivery of all customers. Focusing on managed services to the agreed customer service levels and as outlined in processing checklists  Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data  All statutory pension monthly and annual returns are made in a timely manner  Calculating employee and employer Pension contributions and adjusting as required  Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation  Completion of end-of-year activities per customer  Involvement with implementation of new allocated customer business or changes to their pension set-up  Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements  Build up relationships with all contacts, providing outstanding customer service and regular meetings  Essential/Preferred Competencies:  Proven experience of delivering payroll/Pension services either as part of a large in-house payroll team or outsourced team Experience working with Teachers Pension, Civil Service Pension and/or Local Government Schemes Ability to manage own time effectively to meet objectives Ability to manage conflicting priorities and meet all customer and legislative deadlines Excellent communication skills at all levels, internally and externally Experience using MS Office applications Experience / Qualifications:  CIPP qualified or interested in completing payroll qualification, sponsored by Civica  Experience working with payroll software   Great organisational and numeracy skills, working to deadlines and completing complex tasks  Knowledge of relevant UK legislation, tax laws and Pension auto enrolment  Benefits Time Off & Work-Life Balance  ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!  ✔ Days of Difference – Up to 3 extra days off for volunteering.    Financial Well-being & Security  ✔ Pension Contributions – 5% employer match to support your future.  ✔&n