Job Opportunities API

Overview:   The function of the Payments  and  Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and faci litate internal communication, a s well as offe r guidance to payments analysts.   Main Responsibilities:   The main responsibilities include but are not limited to:   Allocation and prioritization of task during the shift.   Being the first line of contact for 3rd party providers regarding payments related issues.   Taking ownership of any issues occurring d uring their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.   Answering escalations  from  customer s upport and following up on the  timely resolution of issues.   H andling  of  payments  and risk  queri es and escalations from  customer support via chat ,  IM  and  emails.   Cooperate with Payments  and  Fraud Team Leader  on any issues facing the team.   Work together with Payments  and  Fraud Team Leader  in order to improve and maintain procedures within the Payments Team.   Raise any trends in escalations, denoting a possible generic issue with anything payment related.   Ensuring that ongoing tech issues are monitored and proper follow  up  is done to ensure minimal down time  and customer impact.   Point of contact for any payment  and  fraud   related issues or questions.   Processing of internal crediting requests.   Be a point of assistance to  the other team mem bers when the need arises.   Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments  and  Fraud   Shift Leader tasks.   Help in processing payments when needed and any other  additional tasks when required.   Help to create and maintain an effective and positive working environment.   Reporting:    T o  Payments  and  Fraud Team Leader. Extra awesome: Speaks a multitude of languages including fluency English Invested knowledge in iGaming  Knowledge of a wide variety of payment providers and processes   Challenge accepted? We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future. By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy