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Payment Operations Team Lead

NABIS
CompanyNABIS
CategoryOperations & Admin
LocationRemote
RemoteRemote
EmploymentNot stated
LevelManager
SalaryNot stated by the employer
Posted14 Jul 2026
Last verified4 Aug 2026
SourceEmployer ATS (greenhouse)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. Position Overview We are a fast-growing distribution company operating a multi-sided marketplace model: retailers place and pay for orders, we collect and process those payments, and we in turn remit funds to the brands whose products move through our platform, net of applicable fees. This three-party payment flow, layered on top of high transaction volume and evolving systems, makes payment operations and reconciliation meaningfully more complex than a typical AR/AP function. The Brand Payments Team Lead owns the accuracy, timeliness, and integrity of this payment cycle end to end — incoming payments from retailers and outgoing payments to brands. This includes reconciling the Due to Consignor liability account, confirming fees and rates are set up and applied correctly before funds move, and making sure outbound brand payments are submitted to the bank on schedule. The role also directly manages a team of offshore Brand Payments Associates, providing the hands-on coaching, quality review, and accountability needed given the team's experience level, and works around system limitations and recurring platform errors to keep payments accurate and on time. This is a highly detail-oriented role suited to someone who is comfortable owning a liability account, is unfazed by imperfect systems, and can supervise, mentor, and hold a team accountable to a high standard of accuracy. Location Eligibility: This role is open to candidates based in the following states: CA, CO, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MO, NJ, NV, NY, TN, TX, UT, VA, or WA. Applicants residing outside of these states will not be considered at this time. Key Responsibilities Payment Operations & Reconciliation Own the Brand Payment cycle: reconciling incoming payments from retailers and outgoing remittances to brands, ensuring both sides are accurate. Reconcile activity in the Due to Consignor liability account on an ongoing basis; investigate, explain, and resolve variances and aging items. Verify that fees, rates, and carve outs are set up and entered correctly for each brand and retailer before payments are calculated and disbursed. Ensure outgoing brand payments are submitted to the bank within required timelines; coordinate with cash applications and accounting ops specialists to resolve payment exceptions. Identify root causes of recurring payment or reconciliation errors and drive fixes or workaround processes. Team Leadership & Supervision Directly supervise and mentor a team of offshore Brand Payments Associates, providing the close, day-to-day management this team requires to hit accuracy and SLA targets. Conduct quality reviews of team output before it is escalated or finalized; catch errors before they reach brands or the GL. Coach, train, and hold team members accountable for performance, accuracy, and adherence to process — including direct, documented feedback when standards aren't met. Own onboarding and training for new team members; build and maintain SOPs that reflect current systems and wor